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About the Role
Samsung Galaxy Consultants are responsible for troubleshooting and diagnosing product errors, solutioning customer needs, and educating consumers on Samsung product usage. They act as brand ambassadors, meet business objectives, and provide excellent customer service in a fast-paced, high-energy environment.
Responsibilities
- Manage the process of troubleshooting and diagnosing product errors on behalf of customers.
- Solution customer needs and requirements appropriately.
- Demonstrate excellence in customer service and build relationships.
- Educate consumers on how to use Samsung products effectively.
- Make customer outbound calls as required to ensure they are knowledgeable on repair processes.
- Liaise with Sales Managers to train staff on all areas surrounding repairs, warranties, trade-ins and returns.
- Maintain productivity standards with regards to quality service, first time resolution and customer satisfaction.
- Coordinate and provide support to executing in-store demos and scheduled events.
- Support HQ initiatives and direct traffic during busy periods.
Requirements
- Minimum 2 years of retail experience.
- Maintains knowledge on new technology and recent trends.
- Tech-savvy with strong ability to diagnose and repair electronics products.
- Embody the Samsung brand in every interaction with customers and genuinely care about their individual needs.
- High level of interpersonal, communication and presentation skills to work with others, motivate employees and conduct training as required.
- Strong coaching and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset.
- Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency.
- Effective decision-maker and problem-solver with strong customer service orientation.
- Ability to offer excellent service while achieving operational standards.
- Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise.
- Requires successful completion of a criminal background check.
Skills
- Troubleshooting
- Diagnosing product errors
- Customer service
- Product knowledge
- Brand ambassadorship
- Interpersonal skills
- Communication skills
- Presentation skills
- Coaching
- Leadership
- Decision-making
- Problem-solving
- Tech-savvy
Location
- Yorkdale Shopping Centre, Toronto, ON
Work Type
- Full-time
Experience Level
- Minimum 2 years of retail experience
Salary/Compensations
- $22/hour + Exciting incentive programs
Benefits
- Comprehensive health and dental plans
- Discounts on the newest wireless technology
- Great employee referral program
- Ongoing continuous training (online and in classroom) to support your personal and professional development
- Local, regional, and national career growth opportunities
About the Company
- OSL Retail Services is a people-focused company at the top of its game, with momentum generated by commitments to clients, customers, innovation, business results, and an entrepreneurial spirit.
- OSL has a culture built on passionate employees, great customer service, and long-term relationships.
- OSL is a proud Platinum Winner of Canada’s Best Managed Companies (8 consecutive years).
Equal Opportunity
- OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.
- We believe in diversity and encourage any qualified individual to apply.
- As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments.
- All final hiring decisions are made by our recruitment and/or hiring manager team.