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About the Role

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. The Global Urban Mobility team is looking for a Senior Analyst for the Americas region to support the successful deployment, upgrade, and ongoing optimization of Mastercard’s Global Urban Mobility solutions, services, and markets. This role is primarily customer-facing, partnering closely with clients, agencies, and system integrators, while maintaining deep internal connections across global product teams, regional market experts, and internal country stakeholders.

Responsibilities

Serve as a technical implementation lead supporting urban mobility customer deployments and upgrades across the Americas market.
Act as the primary technical liaison between customers, agencies, system integrators, and internal Mastercard product and regional teams.
Support localized market deployments by coordinating technical requirements, resolving product constraints, and escalating issues as needed.
Provide hands-on support for reporting, deployment readiness, and post-implementation stabilization activities.
Partner with global product and mobility solution teams to ensure consistent application of core product capabilities across regions.
Help prioritize implementation and support requests using defined frameworks to balance regional and global needs.
Contribute to continuous improvement by identifying recurring deployment challenges and informing product and process enhancements.

Requirements

Advanced understanding of technical solution implementation, deployment lifecycles, and system integration concepts.
Proven ability to work directly with customers and external partners in complex, multi-market environments.
Strong collaboration skills with internal and external product, engineering, and regional market teams.
Experience translating technical concepts into clear, actionable guidance for diverse stakeholders.
Demonstrated ability to manage multiple priorities while maintaining high delivery standards.
Strong written and verbal communication skills, including stakeholder updates and reporting.
Experience supporting payment, urban mobility, and platform-based technology solutions.
Familiarity with payment product deployments across different regulatory environments.
Comfort operating in a global, matrixed organization with distributed teams.
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Skills

Technical implementation expertise in the Global Urban Mobility domain
Coordination of complex, multi-market deployments
Driving consistent, high-quality execution
Reporting
Deployment readiness
Post-implementation stabilization
Prioritization of implementation and support requests
Identifying recurring deployment challenges
Informing product and process enhancements
Stakeholder updates

Location

Americas

Work Type

Full-time

Experience Level

Senior Analyst

Salary/Compensations

$83,000 - $132,000 CAD

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.