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About the Role
We are looking for a Guest Service Representative to perform hotel reception functions including registration, guest accounting, telephone, and concierge services to deliver an exceptional guest experience. Guest Service Representatives also contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.
Responsibilities
- Attending to guest registration, room assignments, and special requests
- Take, modify, and update room reservations
- Accurately record and process guest charges, credits, and payments
- Protect and securely handle all guest information
- Assist and respond to all guest inquiries in person, phone, or email as appropriate
- Find the win-win in resolving guest concerns or complaints
- Deliver the Brand and Company promises
Requirements
- Must have a professional, warm, and approachable disposition
- Demonstrated ability to remain level-headed in hectic and tense situations
Skills
- Registration
- Guest accounting
- Telephone services
- Concierge services
- Guest relations
- Safety and security protocols
- Handling guest information
- Resolving guest concerns
- Communication (written and verbal)
Location
- Austin Midtown, TX
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $18.00 per hour
Benefits
- Competitive benefits package
- Training and development programs
- 6 paid holidays (paid at time and a half for hours worked)
- Employee social events
- Elective Medical, Dental, Vision and Supplemental Insurance
- Paid Time Off (PTO) accrual starting on your first day of work
About the Company
- Holiday Inn - Austin Midtown is a franchised hotel, managed by First Call Hospitality.
- First Call Hospitality is an established hotel management company that has developed, owned, or managed over 50 properties.
- We offer great training, development opportunities, and a long-term home-base.
- We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.
- Our success is directly tied to the performance and behaviors of our associates.
- Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!
- We believe in “Bringing Our Best” every day and “Know that we work better when we work together” – which are two of our core values.
- We work hard – and CELEBRATE our success together!!
Equal Opportunity
- We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.
- We comply with applicable state and local laws governing nondiscrimination in employment.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
- We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
- Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.