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About the Role
The Program Assistant helps maintain a safe, supportive environment where clients can begin addressing their personal needs. As a frontline worker, they ensure the Center’s safety, integrity, and security at all times. They also document daily activities and perform administrative tasks that support overall program operations.
Responsibilities
- Observe all individuals entering and exiting the building
- Document, report, and communicate all incidents and daily activities during the shift
- Maintain a safe, secure, responsive, inclusive, and non‑discriminatory environment for clients
- Answer phone calls, take messages, and direct callers appropriately
- Facilitate medication observation in accordance with policy and procedure
- Support facility, dormitory, and individual searches for alcohol, drugs, paraphernalia, contraband, and program violations
- Enforce client house rules, procedures, and protocols
- Distribute sorted client mail
- Conduct regular security and wellness checks throughout the facility and shift
- Assist clinical staff in administering urine analysis tests and breathalyzer screenings
- Support emergency disaster responses and emergency drills
- Respond to unusual incidents and notify required personnel
- Respond to assistance requests from other Center departments
- Assist with client admissions and exits
- Other related duties as required
Requirements
- High school diploma or equivalent (required)
- Experience supporting individuals with substance use disorders, mental illness, and related barriers
- Experience with Microsoft programs
- First Aid and CPR certification (within first fourteen days of employment – company provided)
- Tuberculosis clearance (within the first seven days of employment – company provided)
- Ability to lift up to 25 lbs. (usually file boxes)
- Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
- Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
Skills
- Bilingual in Spanish (preferred)
- Integrity in handling sensitive and confidential information
- Strong organizational skills and the ability to multitask
- Ability to work with a highly diverse population
- Knowledge of co‑occurring disorders and trauma‑informed practices
Education Level
- High school diploma or equivalent
About the Company
- The Salvation Army has a religious purpose and status as a church.
Equal Opportunity
- Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.