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About the Role

Corpay is seeking a Middle Office Associate for its Cross Borders division in London. This role supports transaction monitoring, AML, KYC, and client onboarding through due diligence and client service, reporting to the Sr. Manager of FXEM Middle/Back Office Operations.

Responsibilities

• Monitor pending settlements and coordinate escalations.
• Monitor and manage incoming transaction-related emails.
• Respond to routine inquiries and acknowledge requests promptly.
• Track unresolved items and ensure timely completion.
• Coordinate and follow up with banking partners on outstanding items.
• Maintain accurate records of communications and escalations.
• Escalate urgent issues to management.
• Collaborate with internal departments to resolve client or banking inquiries.
• Ensure adherence to company procedures, service levels, and compliance standards.
• Support process improvement initiatives for inbox management and banking communications.
• Support client onboarding for the Emerging Market desk.
• Maintain timely access to KYC documentation.
• Maintain up-to-date onboarding requirements for different client categories and entities.
• Liaise with internal stakeholders for onboarding resources.
• Support clients and internal stakeholders with necessary documentation.
• Handle or escalate new requests during onboarding until client setup.
• Manage the KYC refresh process.
• Propose new processes to accelerate client onboarding turnaround time.

Requirements

• 2+ years of experience as a back office and/or onboarding compliance officer.
• Experience within a Financial Institution.
• Experience dealing with banks and fintechs.
• Knowledge of Swift and Salesforce is ideal.
• Good command of Excel.
• Excellent communication skills.
• Interest in interacting with clients globally.
• Knowledge of a foreign language is a strong plus, particularly French.

Skills

• Transaction monitoring
• AML
• KYC
• Client onboarding
• Due diligence
• Client service
• Excel
• Communication
• Foreign language (French a plus)

Location

• Moorgate, London

Work Type

• Permanent
• Onsite

Experience Level

• Mid-level

Benefits

• 4x Life insurance
• Pension scheme (5% employer contribution)
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes

About the Company

• Corpay is a global technology organization leading the future of commercial payments with a culture of innovation.
• Our specialized payment solutions help businesses control, simplify, and secure payments for fuel, general payables, toll, and lodging expenses.
• Millions of people in over 80 countries use our solutions.
• Corpay is committed to fostering an inclusive and respectful workplace.
• We believe diversity, equity, and inclusion strengthen our teams, drive innovation, and support global success.
• Offers of employment may be subject to pre-employment screening.
• Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement.
• Fast-growing, global, rewarding, fun, involved company.
• Opportunity for career growth at the same rapid pace as the organization.

Equal Opportunity

• Corpay is committed to providing equal employment opportunities to all applicants and employees.
• Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
• Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
• If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.