Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Nespresso Store Manager, you are the leader and the face of the brand, setting the tone for the team and bringing the brand and customer experience to life. You will mentor your team to achieve sales goals and provide excellent customer service, while taking ownership of your boutique, connecting with the community, and sharing the Nespresso story and values with passion.

Responsibilities

• Recruit, hire, and develop people to drive a culture of high performance and engagement.
• Recognize and reward excellence while addressing performance issues promptly.
• Create personalized development plans and provide ongoing feedback to help your team thrive.
• Lead by example as an agile coffee expert, using storytelling to create an exceptional customer experience.
• Educate customers on coffee and sustainability while creating a hospitable environment.
• Lead and inspire others to learn and grow through coaching and mentoring.
• Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience.
• Build team capabilities and shape their success through product knowledge, selling techniques, and operational standards.
• Uphold the Nespresso culture and values, fostering an engaged and motivated team.
• Create a supportive and collaborative environment through effective communication and regular touchpoints.
• Drive team performance by setting clear targets and providing guidance.
• Implement strategies for continuous improvement.
• Ensure compliance with standard operating procedures and manage inventory efficiently.
• Collaborate with the District Manager to control labor costs and expenses effectively.
• Support teams with troubleshooting tech issues for smooth operations.
• Promote a safety-conscious culture and adhere to Nestlé’s Safety, Health, and Environmental policies and procedures.
• Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance.
• Think entrepreneurially to create community-building channels through experimentation and collaboration.

Requirements

• 4+ years of experience in fast-paced or luxury retail
• 3+ years of supervisory experience
• High School Diploma or GED required
• Bachelor's degree preferred
• Strong time management and prioritization skills
• Genuine enthusiasm for coffee, a strong appreciation for sustainability, and a desire to continuously learn and share our coffee culture with others.
• Availability for open/close shifts, weekends, holidays
• Ability to travel as required
• Experience supervising 20+ employees in a high-volume, luxury retail environment
• Ability to run weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
• Genuine passion for people: you enjoy engaging with customers and mentoring your employees
• You care about the customer experience; you are a gracious host, and you exude hospitality
• Guests know you by name and seek you out because of the service and experience you provide
• Strong business acumen with ability to drive teams to achieve revenue goals and continuously improve
• Demonstrated success developing bench strength and future leaders
• High collaboration and presence; a natural at building rapport with customers and businesses
• Strong hospitality mindset aligned with Nespresso’s House of Hospitality
• Agility and patience with learning new systems, software programs, and reporting methods

Skills

• Performance Management
• Customer Service
• Sales
• Training and Development
• Team Engagement
• Operational Excellence
• Safety and Quality
• Business Acumen
• Collaboration
• Hospitality

Location

• The Domain

Work Type

• Full-time

Experience Level

• 4+ years of experience in fast-paced or luxury retail
• 3+ years of supervisory experience

Education Level

• High School Diploma or GED
• Bachelor's degree preferred

Salary/Compensations

• Competitive Pay including quarterly bonuses for achieving team sales and service goals.

Benefits

• Free Nespresso machine & coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at 2,000+ companies

About the Company

• At Nespresso, we place people and specialty coffee at the heart of what we do.
• As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other.
• We channel our growth-minded spirit to set new standards in global coffee culture.
• Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.
• Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth.

Equal Opportunity

• Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.
• Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
• This position is not eligible for Visa Sponsorship.