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About the Role

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Responsibilities

Operate all front desk and guest service station features, including taking reservations, checking guests in and out, handling charges, and addressing issues.
Deliver impactful guest interactions using the Blue Water Way, including phone handling and face-to-face interactions.
Support the concierge department by providing guest relations, directing guests, answering questions, and assisting with arrangements.
Follow daily procedures for opening and closing the guest service center, ensuring a clean and orderly environment.
Follow proper cash handling procedures, including collecting monies, logging transactions, and distributing receipts.
Ensure the property is clean, orderly, well-manicured, and guest-ready at all times.
Perform other duties as assigned.
Provide regular and reliable attendance.

Requirements

High school diploma or GED equivalent.
Must be enthusiastic, upbeat, and energetic.
Strong attention to detail.
Ability to work a diverse work schedule, including weekends, holidays, and evenings.
Must work well under pressure and in high-stress situations.
Must be able to effectively use computers and technologies, including answering phones, using computers, copiers, fax machines, and credit card/cash machines.
Excellent communication skills.
All-Hands-On-Deck mindset (required).
Ability to stand for long periods, walk, use hands for dexterity, reach, stoop, kneel, crouch, crawl, climb, and balance.
Ability to frequently lift and/or move up to 30 pounds.
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Skills

Front desk operations
Reservation management
Guest check-in/check-out
Customer service
Phone handling
Cash handling
Computer proficiency
Communication skills

Location

Onsite

Work Type

Seasonal
Full-time

Experience Level

1-3 years of front desk, reservations, or customer service experience required.

Education Level

High school diploma or GED equivalent.

Benefits

Sick time
Holiday pay

About the Company

Blue Water is a fast-growing hospitality company, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002.
Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Equal Opportunity

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit.
We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.