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About the Role

We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand. This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations.

Responsibilities

Assess the existing technology landscape supporting aftersales and servicing operations.
Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.
Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.
Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.
Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.
Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.
Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.
Assess integration patterns, data ownership, master data challenges, and system interoperability.
Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.
Produce structured architecture findings, risks, recommendations, and gap assessments.
Define the future-state target architecture supporting global aftersales capabilities.
Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.
Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.
Establish integration, API, and data architecture principles to guide future implementation initiatives.
Define phased modernization and migration strategies for the future-state landscape.
Identify opportunities for legacy rationalization and platform consolidation.
Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.
Create architecture roadmaps aligned with enterprise standards and strategic technology direction.
Facilitate architecture workshops with engineering, product, operations, and business teams.
Build alignment around architecture principles, target-state recommendations, and technology priorities.
Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.
Produce high-quality architecture artifacts and executive-ready deliverables.
Communicate complex technical concepts clearly to both technical and non-technical audiences.

Requirements

Ability to work within EST business hours and collaborate effectively with North American teams.
Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
Experience assessing and modernizing legacy environments and complex integration landscapes.
Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
Strong workshop facilitation, stakeholder management, and communication skills.
Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.
Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.
Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.
Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.
Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.
Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.
Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.
Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.
Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.
Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.
Previous consulting experience leading discovery, assessment, and architecture-definition engagements.
Experience operating within global organizations requiring scalable, multi-region technology strategies.

Skills

Enterprise architecture
Solution architecture
Technical architecture
Application architecture
Aftersales operations
Servicing operations
Repair operations
Warranty management
Field service
Restoration
Maintenance
Service-oriented environments
Architecture assessment
Technology discovery
Current-state analysis
Maturity assessment
Gap analysis
Target-state architecture definition
Modernization strategy
Technology transformation roadmap
Component traceability
Service history management
Repair logistics
Global technology landscapes
Legacy systems
Integration patterns
API strategy
Workshop facilitation
Stakeholder engagement
ERP
CRM
OMS
Service management platforms
Repair management platforms
Workflow platforms
Legacy platforms
Middleware
Event-driven architectures
Data modeling
Distributed systems
MACH architecture
Composable architectures
Microservices
API-first platforms
Cloud-native architecture
Kubernetes
Event-streaming platforms
Customer service
Clienteling
Omnichannel experience
Service visibility
Architecture governance
Architecture review boards
Architecture steering committees
Enterprise decision frameworks
Salesforce Service Cloud
Dynamics 365 Customer Service
ServiceNow
SAP Service Management
Oracle Service

Location

Toronto, Canada

Work Type

Full-time
Occasional travel

Experience Level

Senior
Experienced

Salary/Compensations

$150,000-180,000 CAD annually

Benefits

Comprehensive insurance plan (Gold, Silver, or Bronze options with up to 80% employer contribution)
Short- and long-term disability coverage
Virtual healthcare services via Dialogue
Employee and Family Assistance Program
Mental health support program
$500 Personal Spending Account (for healthcare, gym memberships, transit, office supplies, RRSP contributions)
Retirement plan with 100% RRSP matching up to 4% through DPSP
Flexible vacation policy (5 days during probation, prorated thereafter)
$30/month Personal Technology Reimbursement
Winter holiday closures
Flexible scheduling

About the Company

Valtech is an experience innovation company and a trusted partner to the world's most recognized brands.
We offer growth opportunities, a values-driven culture, international careers, and the chance to shape the future of experience.
We are proud of the work we do and the innovation we drive.
Our values are share, care and dare.
We have a borderless, global framework that enables seamless collaboration.

Equal Opportunity

At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.