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About the Role
The US Oncology Network is seeking a Patient Services Coordinator to support the Medical Oncology Department at Texas Oncology in Lakeway, Texas. This role is crucial for creating a positive first impression and ensuring a smooth patient experience. The position offers a supportive, team-oriented culture with opportunities for growth.
Responsibilities
- Greet and welcome patients and visitors professionally.
- Register patients and schedule appointments efficiently.
- Answer, screen, and direct incoming calls, relaying messages.
- Support and adhere to the US Oncology Compliance Program.
- Check in patients and inform clinical staff of their arrival.
- Provide and explain paperwork, collect, proof, and file patient forms.
- Update patient demographics and insurance information.
- Collect co-pays and balances, providing receipts.
- Respond to routine questions and page clinic personnel as needed.
- Communicate messages accurately and timely.
- Check patients out after examinations and schedule follow-up appointments.
- Record cancellations and missed appointments, notifying appropriate staff.
- Provide general administrative support, including filing charts and maintaining the lobby area.
- Maintain an adequate supply of forms and office supplies.
- Adhere to confidentiality, state, federal, and HIPPA laws and guidelines.
Requirements
- High school diploma or equivalent required for Level 1.
- Some receptionist or office experience preferred for Level 1.
- Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
- Must successfully complete required e-learning courses within 90 days of occupying the position.
- At least eighteen (18) months of front medical office receptionist experience with insurance forms and scheduling software required for Level 2.
- Knowledge of practice personnel, daily routines, and scheduling is a plus for Level 2.
- At least 5 years of front medical office receptionist experience with insurance forms and scheduling software required for Level Sr.
- Regularly required to sit and use hands to finger, handle, or feel.
- Occasionally required to stand, walk, and reach with hands and arms.
- Must occasionally lift and/or move up to 30 pounds.
- Requires vision and hearing corrected to normal ranges.
Skills
- Computer systems proficiency
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Customer service
- Communication
- Organization
- Time management
- HIPAA compliance
Location
- Lakeway, Texas
Work Type
- Full-time
- Onsite
Experience Level
- Level 1
- Level 2
- Level Sr
Education Level
- High school diploma or equivalent
About the Company
- The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians.
- Texas Oncology delivers high-quality, evidence-based care to patients close to home.
- Texas Oncology is the largest community oncology provider in the country with approximately 530 providers in 280+ sites across Texas.
- Texas Oncology's mission is to use leading-edge technology and research to deliver high-quality, evidence-based cancer care.
- The US Oncology Network is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system.