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About the Role

Workato is seeking an exceptional Enterprise Customer Success Manager to join our growing Enterprise CS team. In this role, you will ensure customer success by driving rapid adoption of the Workato Agentic Orchestration Platform. You will act as a trusted customer advisor and liaison between customers and internal teams, including Sales, Solution Consulting, Professional Services, Product, and Marketing.

Responsibilities

• Own a portfolio of assigned accounts, focusing on value realization, increasing adoption, ensuring retention, supporting growth, and overall customer satisfaction.
• Develop a strong command of Workato’s value propositions, business value, automation approach, use cases, and best practices to guide customers.
• Develop and maintain strategic business relationships with enterprise customers to drive adoption, evangelize value, and support revenue expansion.
• Engage with senior customer executives to understand strategic objectives and position Workato for transformation initiatives.
• Develop a deep understanding of customer businesses and desired outcomes to guide them via Workato’s product and services.
• Create customer assets, including a Joint Success Plan, to outline progress mapped to business initiatives, value, and deployment plans.
• Monitor customers' achievement of desired outcomes and value, communicating successes internally and externally.
• Serve as the expert in deployment models and governance structures, sharing best practices.
• Act as the primary point of escalation for customer issues, prioritizing and orchestrating resolution.
• Develop trusted relationships with internal stakeholders, championing customers to mitigate risk and improve experience.
• Manage your book of business, providing reporting, and developing growth and risk mitigation plans.
• Contribute to the development of Customer Success practice, playbooks, and process innovation.

Requirements

• BS or equivalent education.
• 7+ years of professional experience in consulting, customer success, client relationship, or technical account management roles.
• Demonstrated track record of increasing adoption, revenue retention, and customer satisfaction.
• Experience managing a portfolio of enterprise accounts with ARR ranging from ~$200k to multi-million ARR across Forbes Global 2000 companies.
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency.
• Strong written and oral presentation skills, with the ability to engage both business and technical stakeholders.
• Confidence in serving multiple customer stakeholders and building communities of champions/advocates.
• Experience in Integration and/or business automation.
• Prior experience as an Account Manager, Senior Member of SI/consulting firms, or CSM in hyper-growth horizontal SaaS/iPaaS companies preferred.
• Prior experience in leading/driving/consulting in Digital Transformation initiatives preferred.
• Ability to develop an understanding of large complex businesses with many stakeholders.
• Comfortable operating with revenue targets.
• Strong sense of customer empathy and customer-centricity.
• Grit and resilience to manage occasional tough & complex situations.
• Excellent interpersonal and communication skills.
• Strong problem-solving and analytical thinking.
• Project management and storytelling skills.
• Entrepreneurial drive and comfort working in ambiguous, quickly changing environments.
• A passion for and belief in the power of automation to drive business value.
• Keen intellectual curiosity, a detailed orientation approach, and possess analytical abilities.
• Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value.
• Self-motivated team player who loves to drive impact beyond their current role.
• Appreciation for nuance and a desire to build consensus in a diverse and multicultural environment.

Skills

• Workato Agentic Orchestration Platform
• Enterprise Automation
• Integration
• Business Automation
• Project Management
• Storytelling

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• 7+ years of professional experience

Education Level

• BS or equivalent education

Benefits

• Flexible, trust-oriented culture
• Vibrant and dynamic work environment
• Multitude of benefits

About the Company

• Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform.
• A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.
• Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
• Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
• We are driven by innovation and looking for team players who want to actively build our company.
• We believe in balancing productivity with self-care.
• Business Insider named us an “enterprise startup to bet your career on”.
• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world.
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America.
• Quartz ranked us the #1 best company for remote workers.