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About the Role

The Sales Performance Manager (SPM) is pivotal in creating and leading a high-performing sales culture. This goal-oriented role focuses on driving sales performance through effective coaching, monitoring, and strategic guidance, and is critical to achieving company revenue goals and maintaining high customer service standards in the travel industry.

Responsibilities

• Manage a team of 12-15 travel sales consultants, providing regular coaching and performance feedback.
• Conduct bi-weekly one-on-one meetings with team members to review individual performance metrics.
• Ensure staff understand and effectively apply training provided by L&D.
• Reinforce training concepts through observation, feedback, and practical application.
• Create career development plans for team members to foster growth and retention.
• Participate actively in the hiring process for new sales team members.
• Conduct initial screening and competency-based interviews for potential candidates.
• Lead tough conversations regarding performance issues with accountability and clarity.
• Deliver constructive feedback in challenging situations while maintaining professionalism.
• Execute performance improvement plans with clear metrics and timelines.
• Handle conflict resolution within the team professionally and effectively.
• Provide documentation and evidence for HR decisions regarding performance issues.
• Ensure 70% of team members consistently achieve or exceed their sales targets.
• Monitor and maintain key conversion metrics: 90% leads-to-quote ratio.
• Drive quote-to-booking conversion rates to meet company targets.
• Oversee total gross sales performance of the team against established goals.
• Implement performance improvement plans for underperforming team members.
• Add monitoring and reporting on Supervisor’s KPI’s on a monthly basis.
• Actively manage team members' progression through the RISE development path (Rookie, Intermediate, Senior, Expert).
• Assess and evaluate staff competencies to determine appropriate RISE classification.
• Create individualized development plans to help team members advance to the next RISE level.
• Conduct quarterly RISE assessment reviews to track progress and identify growth opportunities.
• Prepare and deliver monthly RISE progression reports to senior leadership.
• Identify and nurture high-potential team members for accelerated advancement.
• Collaborate with L&D to ensure appropriate training resources are available for each RISE level.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Collaborate with marketing and Commercial Team to optimize lead quality and volume.
• Refine sales scripts and processes to improve conversion rates.
• Ensure compliance with company policies and industry regulations.
• Conduct sales training.
• Prepare and present weekly and monthly performance reports to senior management.
• Identify patterns in customer preferences and market trends to inform sales strategies.
• Provide detailed reporting on RISE progression metrics and team development achievements.
• Participate in annual reviews, new packages etc.

Requirements

• 3+ years of sales management experience, preferably in the travel or hospitality industry.
• Proven track record of meeting or exceeding team sales targets.
• Strong understanding of sales metrics and performance management principles.
• Excellence in coaching and developing sales talent.
• Data analysis skills with the ability to translate insights into actionable strategies.
• Experience with career development frameworks or talent progression systems.
• Experience selling Asia destinations.

Skills

• Sales management
• Coaching
• Performance feedback
• Performance metrics
• Training reinforcement
• Career development planning
• Recruitment
• Interviewing
• Performance improvement plans
• Conflict resolution
• Sales target achievement
• Conversion metrics
• Sales process optimization
• Data analysis
• Reporting
• CRM systems
• Sales analytics tools

Location

• Remote
• Hybrid - Toronto
• Hybrid - Vancouver

Work Type

• Remote
• Hybrid

Experience Level

• 3+ years of sales management experience

Education Level

• Degree in Business, Hospitality Management, or related field (Preferred)

Salary/Compensations

• 60k - 65k CAD per year

Benefits

• Competitive salary
• Performance incentives
• Paid personal days
• Birthday off
• Continuous learning
• Industry-leading training
• Generous paid time off (three weeks vacation, six personal days)
• Exclusive perks and discounts on worldwide getaways.

About the Company

• Goway is a family-owned global leader in tailor-made travel, founded in Toronto in 1970.
• Headquartered in Toronto with hubs in Vancouver, Los Angeles, Sydney, and Manila.
• Team of over 700 employees designing travel experiences in over 115 countries across all seven continents.
• United by a passion for travel and committed to supporting diversity, equity, inclusion, and sustainable tourism.
• Operates as one forward-thinking team, transforming wanderlust into life-changing adventures.

Equal Opportunity

• Goway is an equal-opportunity employer.
• We celebrate differences and are committed to fostering an inclusive workplace for everyone.