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About the Role

The Chief of Staff & Operating Officer is a vital member of IMPACCT Brooklyn’s Senior Leadership Team, serving as the Executive Director’s principal strategic partner and the organization’s senior operational integrator. This role combines the functions of a Chief of Staff with the execution and operations leadership of a Chief Operating Officer, translating the organization's vision into strong day-to-day execution and overseeing enterprise operating rhythms.

Responsibilities

Serve as the Executive Director’s trusted adviser, strategic partner, and implementation lead on organizational priorities, sensitive issues, and cross-functional decisions.
Partner with the Executive Director and senior leadership to translate IMPACCT Brooklyn’s vision, Housing First strategy, and IMPACCT 2.0 priorities into day-to-day execution.
Act as an operational buffer for the Executive Director, freeing their focus for vision, external relationships, and long-range growth.
Oversee day-to-day organizational operations and strengthen execution across core business lines, including housing operations, asset/portfolio performance, shared services, and mission-support functions.
Build and manage an enterprise performance-management system, including dashboards, KPIs, action tracking, and recurring business reviews for senior leadership and the Board.
Partner with Finance and operating leaders to drive budget discipline, operational forecasting, variance follow-up, procurement and process rigor, and effective resource allocation.
Partner with Real Estate, Asset Management, and Property Management leadership to improve occupancy, compliance, physical-asset stewardship, capital planning, operating performance, and readiness for new developments, acquisitions, rehabilitations, and lease-up.
Ensure strong compliance and risk management across affordable housing and nonprofit operations, including funder, lender, regulatory, and contractual requirements.
Lead executive and cross-department planning processes; prepare agendas, decision memos, briefing materials, and follow-up systems that improve leadership-team effectiveness and speed of execution.
Support the Executive Director and Board Chair with board calendars, committee coordination, dashboards, meeting materials, governance follow-up, and implementation of board-approved priorities.
Lead or sponsor major strategic initiatives, organizational redesign efforts, transformation projects, policy and process improvements, and change-management efforts tied to IMPACCT 2.0.
Directly supervise the senior leaders responsible for Programs and Human Resources.
Partner closely with Finance, Housing Development, and Fundraising—reporting to the Executive Director—to promote budget discipline and enhance operational performance within these areas.
Build and reinforce a culture of accountability, collaboration, equity, transparency, and continuous improvement across the organization’s operating functions.

Requirements

Bachelor’s degree required in business, public administration, nonprofit management, urban planning, real estate, finance, or a related field; advanced degree preferred.
Minimum of 10 years of progressive leadership experience, including at least 5 years in senior operations, chief of staff, deputy, COO, or equivalent enterprise leadership roles.
Strong preference for experience in affordable housing, supportive housing, community development, real estate development, portfolio/asset management, property management, or similarly regulated mission-driven environments.
Demonstrated experience leading cross-functional teams, managing complex initiatives, supporting executive and board processes, and using data to drive accountability and operational improvement.

Skills

Strategic thinking
Operational judgment
Executive communication
Board readiness
Project management
Change management
Financial and analytic literacy
Regulatory and compliance orientation
Spreadsheet and budgeting tools
Dashboard and business-intelligence applications
Project-management platforms
Nonprofit/real estate reporting tools
Property-management systems
Donor/CRM platforms
HRIS platforms
Document/workflow systems

Location

Brooklyn, NY

Work Type

Full Time
Onsite

Experience Level

10+ years of progressive leadership experience
5+ years in senior operations, chief of staff, deputy, COO, or equivalent enterprise leadership roles

Education Level

Graduate Degree preferred
Bachelor's degree required in business, public administration, nonprofit management, urban planning, real estate, finance, or a related field

Salary/Compensations

$140,000 - $170,000 per year

Benefits

Health and dental insurance
403(b) retirement plan
Paid time off
Paid holidays

About the Company

IMPACCT Brooklyn is dedicated to consistently delivering outstanding service to its customers and contributing to the financial success of the organization, its clients, and its employees.
We are committed to building a diverse team that reflects the communities we serve.

Equal Opportunity

IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace, and complies with applicable ADA regulations.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, under applicable federal, state, and local laws.
Equal access to programs, services, and employment is available to all qualified persons.
Applicants requiring accommodations to complete the application and/or interview process should contact a management representative.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.