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About the Role
We are seeking a senior technical leader to oversee global DevOps and Customer Support functions. You will define strategy, lead a distributed team, and ensure the reliability of infrastructure and services across all time zones. This hands-on role requires architectural expertise, team mentorship, and a focus on operational excellence.
Responsibilities
- Lead cloud infrastructure across development, staging, and production environments.
- Define and execute the DevOps roadmap aligned with product and engineering goals.
- Manage global support operations and establish quality metrics.
- Ensure fulfillment of contractual support obligations for all products.
- Supervise, coach, and retain a high-performing global team of DevOps engineers and Customer Success admins.
- Manage infrastructure and support budgets.
- Optimize cloud costs and allocate resources effectively.
Requirements
- 4+ years of hands-on DevOps experience.
- Strong skills in Linux, Windows, and network management.
- Bachelor's degree in a technical field or equivalent experience.
- Deep expertise in cloud platforms including AWS and Azure.
- Experience with container-based deployment.
- Demonstrated ability to lead distributed teams.
- Proven ability to influence cross-functional stakeholders.
- Customer-oriented mindset with strong analytical and communication skills.
Skills
- Linux
- Windows
- Network management
- AWS
- Azure
- Container-based deployment
- Python
- JavaScript
- CI/CD tooling
- GitHub Actions
- Jenkins
- Terraform
Location
- Austin
- Tokyo
- Cambridge
Work Type
- Hybrid
Experience Level
- 4+ years
Education Level
- Bachelor's degree in a technical field
- Master's degree preferred
About the Company
- Global leader in scientific computing, AI, and digital transformation.
- Partners with innovative companies to solve complex technical challenges.
- Provides software, training, and consulting services.
- Works with leading enterprises in manufacturing, energy, pharmaceuticals, and finance.