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About the Role

We are seeking a Sales Enablement Lead to own the onboarding and continuous development of our Customer & Product Support team, ensuring they possess the product fluency needed to confidently triage, troubleshoot, and resolve complex customer questions. This role also involves partnering with the Product Enablement lead to prepare the broader Revenue organization to effectively speak to, demo, and sell new releases, and owning technical knowledge such as security, infosec, and integrations across the organization.

Responsibilities

Design and own end-to-end onboarding and continuous training for the Support team, focusing on product functionality, integration, and troubleshooting in customer contexts.
Define escalation paths, workflows, and troubleshooting best practices to improve client troubleshooting, escalation, and implementations.
Partner with the Product Enablement lead and cross-functional teams to translate new releases into field-ready enablement for the Revenue organization, managing multiple launches.
Own security and infosec enablement across the organization, translating policies, compliance requirements, and data security concepts into playbooks and training.
Work with App Specialists and PMM to improve connector and implementation knowledge and processes to drive connector adoption and usage.
Build and maintain internal product knowledge bases, playbooks, and guides for reps.
Coach reps and help them apply knowledge to real scenarios to improve the customer experience.
Track knowledge through assessments and performance metrics; identify gaps, iterate, and continuously improve time-to-ramp.

Requirements

Technically curious problem-solver who translates complex products into practical enablement.
Clear communicator who makes intricate technical concepts accessible across varied audiences.
Organized program builder who can design structured onboarding paths, manage multiple training tracks, and continually refine programs.
Collaborative cross-functional partner who can manage multiple workstreams and stakeholders.
Confident facilitator who energizes new hires and levels up tenured team members.
Data-driven thinker who measures impact and iterates.
Coach and mentor who thrives on helping others build deep product understanding and grow their technical troubleshooting capabilities.

Skills

Product fluency
Triage
Troubleshooting
Technical products (APIs, Financial Data, Connectors)
Product release enablement
Security
Infosec
Integrations
Compliance
Data security concepts
Connector ecosystem
API requirements
Project management
Internal product knowledge bases
Playbooks
Training
Assessments
Performance metrics

Location

New York City

Work Type

Full-time

Experience Level

Lead

About the Company

AlphaSense provides market intelligence and search powered by AI, delivering insights from a vast universe of public and private content including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances their shared mission to empower professionals to make smarter decisions through AI-driven market intelligence.
AlphaSense's platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 employees globally and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

Equal Opportunity

AlphaSense is an equal-opportunity employer committed to a work environment that supports, inspires, and respects all individuals.
All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity.
AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor.
This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
AlphaSense provides reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances.