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About the Role
The Reservation Team, consisting of 20 colleagues, ensures guests are happy from the first to the last moment. We are looking for a Reservation Agent to join our team.
Responsibilities
- Answer all incoming calls and forward them if necessary.
- Process emails.
- Process and manage restaurant NENI reservations.
- Perform various administrative tasks to support receptionists.
- Process Tripadvisor comments.
Requirements
- Professional experience gained.
- Fluent English and German language skills.
- Ability to inspire colleagues and guests.
- Knowledge of Berlin and its scene.
- A proactive attitude and willingness to admit mistakes.
- Ability to bring character and skills to the team.
- Charming communication skills, even in difficult situations.
Skills
- Communication
- Customer Service
- Problem-Solving
- Adaptability
Location
- Berlin
Work Type
- 4-day-workweek
- Permanent
- Full-Time
- Part-time employment considered
Experience Level
- Professional experience
Benefits
- Free stays at 25hours hotels (up to 10 nights per year).
- Discounts at Ennismore bars and restaurants.
- Discounts on hotel rooms worldwide through Ennismore.
- Offers from numerous cooperation partners.
- Staff parties.
About the Company
- A young, dynamic, and open team with a friendly, informal culture where colleagues become friends.
- Values great teamwork, professionalism, and mutual respect.
- Proud of having local Berlin residents as visitors in addition to international guests.
- Organizes monthly events with cool, eccentric, and sometimes famous acts.
- Located in close proximity to public transport links.
- Offers shared lunches in the canteen and shopping opportunities at the Bikini mall with discounts.