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About the Role

This role involves leading and supervising the day-to-day operations of the department to ensure service standards are met with friendly and engaging service. You will handle guest concerns, ensure employees are informed of daily priorities, and actively engage in communication within the hotel.

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Ensuring daily assignments/tasks are being monitored and completed by the team in a timely manner
• Working supervisor role; actively engaging via phone calls, emails, and other direct communications within the hotel
• Supporting the team with escalated concerns and tasks
• All other job duties as assigned

Requirements

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated written and verbal communication skills
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Frequent sitting throughout shift
• Occasional standing, kneeling, pushing, pulling, lifting
• Ability to work a flexible schedule, which may include evenings, overnight, weekends and holidays

Skills

• Interpersonal skills
• Problem solving abilities
• Written communication skills
• Verbal communication skills
• Guest services skills
• Computer literacy in Microsoft Window applications

Location

• Austin

Work Type

• Full-Time
• Permanent

Experience Level

• Previous experience in a similar leadership role is an asset

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development

About the Company

• Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
• We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Discover the life that awaits you at Accor, visit https://careers.accor.com/
• #BELIMITLESS

Equal Opportunity

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
• Fairmont Austin is proud to be an Equal Opportunity Employer.
• EOE/M/F/D/V