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About the Role

Plan and manage hotel property operations to achieve guest satisfaction and financial goals. This role involves short and long-term planning, day-to-day operations management, and budget recommendation and control.

Responsibilities

• Manage associates to attract, retain, and motivate employees through hiring, training, development, coaching, and performance reviews.
• Develop, recommend, implement, and manage the division's annual budget, business/marketing plan, and forecasts.
• Implement company programs and manage department operations consistent with laws, regulations, and company policies.
• Resolve customer complaints to maintain high levels of customer satisfaction and quality.
• Implement emergency procedures and training through security staff for guest, staff, and asset protection.
• Create a work environment that allows for personal growth and development, encouraging an empowered and engaged workforce.
• Ensure prompt and appropriate response to conflict management.
• Evaluate and support proper staffing levels and positions.
• Support property strategies from an operation, staffing, and service perspective, ensuring alignment with other business disciplines.
• Ensure consistent and stabilized systems and processes for guests.
• Mentor and develop high-potential talent in line with talent management strategies.
• Identify more efficient and effective ways to provide services.
• Leverage technology and third parties where appropriate.
• Perform all other duties as assigned, requested, or deemed necessary by leadership.

Requirements

• A four-year college degree or equivalent education/experience.
• Four to five years of employment in a related position.
• Experiential knowledge required for management of people and complex problems.
• Ability to study, analyze, and interpret complex activities to improve practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Supervisory/management skills.
• Communication skills to negotiate, convince, sell, and influence professionals and/or hotel guests.
• Moderate hearing necessary for guest phone calls.
• Excellent vision necessary to assess required reactions to meet standards.
• Excellent speech communication skills for professional and extensive communication in person and via telephone.
• Excellent literacy skills for assimilating and generating explicit and concise documents.
• Ability to lift, push, pull, and carry as required by associates within assigned departments.
• Ability to bend and kneel as required by associates within assigned departments.
• Mobility to accomplish any task required by associates within assigned departments.
• Ability to stand continuously as required by associates within assigned departments.
• Ability to climb up to approximately 40 steps (1% of 40-hour week).
• Ability to climb ladders up to approximately 5 feet (15% of 40-hour week).
• Driving required as necessary.

Skills

• Management of people
• Management of complex problems
• Analysis
• Decision-making
• Supervisory skills
• Negotiation
• Convincing
• Selling
• Influencing
• Communication (verbal and written)
• Literacy
• Conflict management
• Talent management
• Technology leverage

Location

• Inside hotel and office environment

Work Type

• Full-time

Experience Level

• Four to five years of experience

Education Level

• Four-year college degree or equivalent education/experience

About the Company

• At G Lodging, our core values provide a guide for our decisions: Do the Right Thing, Think We not Me, Be Your Best Self, Think Like a Guest Act Like an Owner.