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About the Role

Join My IT Crew as a Hardware Engineer in Brooklyn, NY. This role involves diagnosing, repairing, and managing the full lifecycle of hardware assets, ensuring efficient IT support and client satisfaction.

Responsibilities

• Diagnose and repair hardware systems including desktops, laptops, kiosks, and networking equipment.
• Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
• Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
• Maintain accurate inventory logs and service records in ConnectWise and asset systems.
• Ensure workspace and equipment areas are clean, organized, and secure.
• Pre-configure and test new equipment (Windows/Linux) before deployment.

Requirements

• 3+ years of Windows-based IT support, systems administration, or hardware repair experience.
• Associate’s or Bachelor’s degree in Computer Engineering/IT or equivalent experience.
• CompTIA A+ certification is highly preferred.
• Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus.
• Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
• Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
• Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.
• Experience with shipping/receiving, labeling, and equipment logistics.
• Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
• Communication: Excellent interpersonal skills to work effectively with clients during outages.
• Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.
• Problem Solving: A proactive mindset with strong critical thinking skills.

Skills

• Hardware troubleshooting
• Component replacement
• Diagnostics
• PC components
• Operating systems (Windows/Linux)
• Networking basics (TCP/IP, switching)
• Ticketing systems (ConnectWise)
• Documentation practices
• Asset tracking
• Shipping/receiving
• Labeling
• Equipment logistics

Location

• Brooklyn, NY

Work Type

• Full-Time

Experience Level

• 3+ years of experience

Education Level

• Associate’s degree
• Bachelor’s degree
• Equivalent experience

Benefits

• Useful, living documentation
• Collaborative trainings
• New tools and technology
• Company rewards initiative and growth

About the Company

• My IT Crew has been a leader in the Managed Service Provider (MSP) space since 2016.
• We empower our people, embrace innovation, and deliver exceptional service.
• We are redefining what IT support can be.