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About the Role

Our stores are the life and soul of our business, acting as main touch points with our consumer base. As retail evolves, our stores must set the tone for our brands. Locations are paramount, offering a first-class experience with unquestionable in-store standards. We hire individuals who live our values, are obsessed with customer service, and adapt to change.

Responsibilities

• Partner with Area Manager to build business opportunities and achieve Company standards/goals, including sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
• Identify opportunities and collaborate to grow the business or improve performance.
• Foster a positive store experience by treating all customers and staff members fairly and consistently.
• Perform Manager-on-duty functions, managing store opening/closing and the sales floor.
• Ensure "door to floor" best practices, visual merchandising directives, and standards for sales floor and back room are executed, continually reviewing standards for clear and consistent execution.
• Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives.
• Align activities to meet business goals.
• Analyze store-level reports and create action plans to improve results.
• Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
• Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicate daily with staff on individual sales goals, key performance indicators, product sales, and other information to help them provide unparalleled service and achieve goals.
• Assist with manpower planning, identification, recruitment, interviewing, hiring, and orientation processes, recruiting store personnel with diverse perspectives, experiences, and backgrounds.
• Own the training and development of employees.
• Ensure all employees are properly oriented and trained in their role.
• Provide training and coaching for employees (daily, weekly, and monthly) and ensure it is appropriately documented.

Requirements

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales, and people management.
• Previous people management experience.
• Act with purpose to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to cultivate belonging.
• Collaborate to win and recognize/celebrate contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioral change.
• Adapt fast and work with pace.
• Energetic and inspire trust showing a clear presence on the shop floor.

Benefits

• Competitive and comprehensive benefits program offering protection, peace of mind, and flexibility designed to support associates – both at home and at work.

About the Company

• TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
• Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury.
• The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.
• Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: Fashion, Art, Music, Entertainment and Sport.
• Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand.
• We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
• Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.
• One of PVH’s greatest strengths is our people.
• Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard.
• We are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

Equal Opportunity

• PVH Europe and our brands, TOMMY HILFIGER, and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
• We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.
• In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
• PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
• In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.