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About the Role

Contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. Supervise volunteers and act as a subject-matter-expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Responsibilities

Contribute expertise and serve as a resource for volunteer engagement best practices.
Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area.
Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
Responsible for development of a thorough volunteer needs assessment for assigned area.
Meet with stakeholders and ensure alignment of established goals to volunteer needs.
Monitor the appropriate usage and implementation of the assessment needs through department collaboration and mutual accountability for results.
Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources.
Provide support and guidance to volunteer trainers and ensures training is thorough and documented.
Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
Train and lead screening and training team volunteers.
Serve as Point-of-Contact to the Volunteer Intake Processing Center.
Assist in screening and referring prospective volunteers.
Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate.
Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Requirements

Bachelor's degree required.
Minimum of 5 years of related experience.
Volunteer Management experience preferred.
Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
Regularly required to sit; use hands to handle or feel; and talk or hear.
Frequently required to reach with hands and arms.
Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Skills

Ability to work on a team.
Excellent oral and written communication skills.
Strong interpersonal and presentation skills.
Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively.
Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
Volunteer Management Experience recruiting, coordinating, training, and supporting volunteers while fostering engagement, accountability, and a positive, mission-driven experience.
Collaborative Team Player Demonstrates strong collaboration skills, actively contributes to team success, and works effectively with diverse stakeholders to achieve shared goals.
Effective Written & Verbal Communication Communicates clearly, professionally, and confidently across a variety of audiences and channels, ensuring alignment and understanding.
Presentation Skills Creates and delivers engaging, well-organized, and impactful presentations tailored to the audience and business objectives.
Relationship Building Builds strong, trust-based relationships with candidates, hiring managers, volunteers, and cross-functional partners through credibility, influence, and effective communication.
Technical Proficiency Proficient in Microsoft Office Suite and other relevant systems and tools to support daily operations and reporting.

Location

Work Type

Onsite

Experience Level

Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area.
Works independently; may instruct or coach other professionals

Education Level

Bachelor's degree

Benefits

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

About the Company

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
The American Red Cross is an Equal Opportunity employer.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce.
American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.