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About the Role

The Staff Educator is responsible for planning, coordinating, and delivering education programs that support staff competence, regulatory compliance, and quality resident care. This role provides leadership in staff development, onboarding, and continuing education, ensuring staff are equipped to deliver safe, person-centred care.

Responsibilities

• Deliver standardized orientation programs for new PSW’s and other front-line staff.
• Ensure staff are familiar with resident rights, organizational policies, infection prevention, and workplace safety.
• Facilitate mandatory annual education sessions.
• Provide refresher and skills-based training using organizational policies, procedures, and approved content.
• Adapt teaching style to meet the needs of diverse learners.
• Utilize organizational platforms such as Surge Learning and Safety 24-7.
• Collaborate with the Education Consultant for content related to policies and procedures.
• Assess PSWs’ application of skills and knowledge through observation, checklists, and return demonstrations.
• Provide supportive feedback, mentoring, and additional teaching as required.
• Identify when staff require further coaching or retraining and coordinate follow-up.
• Ensure education content and delivery meet organizational, legislative, and accreditation standards.
• Maintain accurate records of staff attendance, competencies, and completion of mandatory training.
• Support audits, inspections, and quality improvement initiatives by providing education compliance data.
• Work closely with the Director of Care and leadership team to schedule education sessions and track compliance.
• Support PSWs and other staff with applying policies and best practices in daily care.
• Serve as a resource and role model, reinforcing organizational values and a culture of learning.
• Liaise with external agencies to support student placements and staff development opportunities.
• Track and trend quality indicator performance monthly.
• Update quality improvement spreadsheet with process and progress monthly.
• Participate in monthly regional quality improvement calls.
• Collaborate with other Southbridge QI leaders in the region.
• Assemble a core QI committee and meet monthly.
• Identify gaps in training and education that impact quality.
• Introduce new care programs and services based on best practices.
• Participate in nursing meetings to introduce new programs, policies, and initiatives.
• Chair the Quality Committee and collaborate with Directors on PSW Practice and Registered Staff meetings.
• Oversee the Clinical Program of the Nursing Department, including Falls and Restraint, Pain and Palliative Care, Skin and Wound Care, Continence Care, Restorative Care, Medication Management, and BSO team.
• Conduct regular audits, analysis, and plans of action to improve quality and mitigate risk.
• Attend other committees/teams’ meetings as requested or required.
• Participate in facility strategic planning.
• Assist in developing and sustaining the Quality Improvement program.
• Review and interpret clinical data for analysis and trends in quality improvement activities.
• Take the lead in changing practices and introducing new policies, programs, and services based on identified trends.
• Provide Senior Management with monthly Key Performance Indicators updates.
• Assist with the evaluation of all resident programs and services for relevance, quality, and effectiveness.
• Partner with stakeholders, like colleges, universities, agencies, and professional associations.
• Participate in industry benchmarking.
• Participate in the selection of staff and is involved in the hiring process as required.
• Provide guidance to leadership on performance management plans, disciplinary issues and investigations as required.

Requirements

• Current Personal Support Worker certification or equivalent healthcare/education experience.
• Minimum 2–3 years of experience in long-term care or related healthcare environment.
• Registered Practical Nurse qualifications may be required depending on the needs of the home.
• Gentle Persuasive Approaches Coach certification is preferred.
• Experience teaching or coaching PSWs or front-line staff preferred.
• Strong knowledge of organizational policies, Ministry of Long-Term Care staffing requirements, and LTC best practices.
• Excellent facilitation, communication, and coaching skills.
• Proficiency in Microsoft Office, e-learning platforms, and record-keeping systems.
• Commitment to resident-centred care and PSW support.
• Strong facilitation and coaching skills.
• Excellent interpersonal skills and ability to build trust with front-line staff.
• Ability to support a culture of safety, accountability, and learning.

Skills

• Facilitation
• Communication
• Coaching
• Interpersonal skills
• Building trust
• Supporting a culture of safety, accountability, and learning
• Microsoft Office proficiency
• E-learning platform proficiency
• Record-keeping system proficiency

Location

• Etobicoke, Ontario

Work Type

• Permanent Full-Time
• Onsite

Experience Level

• 2-3 years

Education Level

• Personal Support Worker certification
• Registered Practical Nurse qualifications (may be required)

Salary/Compensations

• 70k - 75k

About the Company

• Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario.
• Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability.

Equal Opportunity

• Southbridge welcomes those applicants with disability-related needs and those whom a need for accommodation in the recruitment process.
• We care about your privacy and strive to protect Applicant Data throughout the recruitment process.
• Information that we gather from applicants via job postings is used solely for the purposes of recruiting and hiring.