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About the Role

The Housing Stability Specialist supports housing stability for low-income and special needs tenants in supportive housing programs through intake, leasing compliance, rent collection coordination, and tenant engagement. The role requires flexibility, strong organizational skills, and collaboration.

Responsibilities

• Provide high-quality customer service to residents and applicants.
• Maintain accurate and complete tenant files, ensuring compliance with subsidy agencies, funders, and regulatory requirements.
• Manage vacancies in accordance with Lantern policies and procedures.
• Collaborate with clinical staff and property management to maintain a safe, clean, and supportive environment.
• Monitor occupancy rates and work with site teams to maintain at least 95% occupancy.
• Coordinate with referral sources and agencies to obtain applications for available units.
• Schedule, meet with, and interview applicants for assigned sites.
• Review and collect required eligibility documentation.
• Assist applicants with subsidy application preparation.
• Issue acceptance letters in coordination with leadership.
• Coordinate and facilitate new tenant move-ins in accordance with agency procedures.
• Ensure all tenant files are compliant with supportive housing and regulatory requirements.
• Prepare and track lease renewals and ensure timely completion of lease documentation.
• Complete income calculations for rent and subsidy eligibility.
• Maintain tracking systems and provide regular leasing and compliance reports.
• Participate in building management meetings and provide updates as needed.
• Maintain complete and organized files for all assigned properties.
• Delegate tasks to the Leasing Assistant, if applicable.
• Communicate regularly with funders and landlords, including submission of rent rolls and required reports.
• Review aging reports to identify tenants at risk of arrears.
• Oversee issuance of arrears notices and collaborate with program staff on interventions.
• Work with case management teams to support tenants in maintaining financial stability.
• Review incident reports to identify lease violations and collaborate on resolution plans.
• Coordinate with property management on non-payment and holdover proceedings when necessary.
• Ensure compliance with policies related to unit abandonment and re-rental.
• Perform other job-related duties as assigned.

Requirements

• Associate degree in a related field required; Bachelor’s degree in a related field preferred.
• Minimum of 2 years of experience working with vulnerable populations, including individuals experiencing homelessness, mental illness, substance use, HIV/AIDS, or related challenges.
• Experience in leasing compliance, property management, supportive housing, or a related field preferred.
• Working knowledge of housing regulations including LIHTC, Section 8, NYCHA, HPD, DHCR, rent stabilization, and Fair Housing practices.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Excellent customer service skills with the ability to engage tenants respectfully and professionally.
• Proficiency in Microsoft Office Suite, including Excel, and experience with databases such as CAPS or HASA Web preferred.
• Basic math skills required.
• Ability to stand, walk, sit, stoop, climb stairs, and/or kneel.
• Ability to occasionally lift and/or move up to 10 pounds.

Skills

• Customer service
• Tenant file maintenance
• Vacancy management
• Collaboration
• Occupancy monitoring
• Applicant interviewing
• Eligibility documentation review
• Subsidy application preparation
• New tenant move-in coordination
• Leasing compliance
• Lease renewal tracking
• Income calculation
• Reporting
• Rent collection
• Arrears management
• Intervention planning
• Financial stability support
• Lease violation resolution
• Non-payment proceedings
• Unit abandonment compliance
• Microsoft Office Suite proficiency
• Database experience (CAPS or HASA Web preferred)
• Basic math skills

Location

• Manhattan, NY

Work Type

• Full-time

Experience Level

• 2 years of experience working with vulnerable populations
• Experience in leasing compliance, property management, supportive housing, or a related field preferred

Education Level

• Associate degree in a related field
• Bachelor’s degree in a related field preferred

About the Company

• Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
• Lantern was recognized as a Top 2025 Workplace by City & State New York.

Equal Opportunity

• Lantern Community Services provides equal employment opportunities to all employees and applicants.
• Lantern values the diversity of our clients, staff, Board of Directors, and partners, and is committed to building inclusive, vibrant, and equitable communities.