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About the Role

As an Air Export Specialist, you will be responsible for the movement of customer air export shipments, coordinating and serving as the main point of contact from initial customer contact to final destination.

Responsibilities

• Coordinate with overseas offices and domestic agents.
• Facilitate air shipment arrangements, determining efficient routing, bookings, and deliveries.
• Update customers on shipment status and address inquiries.
• Complete daily checklist tasks to ensure KPI goals are met.
• Track and trace shipments and maintain milestone updates in Cargowise.
• Answer customer inquiries independently and resolve problems.
• Maintain status updates and supporting notes in Cargowise and Salesforce.
• Work with dispatch and maintain communication with transportation and warehouse agents.
• Uphold all TSA standards and requirements in accordance with the IACSSP program.

Requirements

• Proficient use of computer systems and applications (MS Office, Teams, Word, Excel, Cargowise, Exworks, TMS, EDM).
• Ability to work independently with minimal supervision.
• Demonstrate flexibility in resolving customer problems.
• Exercise good judgment in resolving disputes or problems.
• Communicate effectively and collaborate with team members.
• Express ideas and information clearly, concisely, and accurately, both verbally and in writing.
• Demonstrate active listening and seek to understand other perspectives.
• Approach problems with a solution-focused mindset.
• Assist with finding root causes and implement process improvements.
• Demonstrate accuracy, thoroughness, and efficiency.
• Plan and organize work, manage time well, and handle multiple tasks simultaneously.
• Complete initiatives with minimal errors and meet productivity goals.
• Must be legally authorized to work in the United States.
• Visa sponsorship is not available for this role.

Skills

• Air Export regulation and documentation understanding
• Pro-active and solution-oriented mindset
• Attention to detail
• Excellent written and oral communication
• Customer service
• MS Office
• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Cargowise
• Exworks
• TMS
• EDM

Location

• San Francisco, California

Work Type

• Full Time
• In office
• Monday – Friday
• 11:00 a.m. – 7:00 p.m. or 12:00 p.m. - 8:00 p.m.

Experience Level

• Minimal supervision required

Salary/Compensations

• $29.00-32.00/hr.

Benefits

• Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

About the Company

• DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services.
• Around 30,000 employees work to ensure we transport our customers of shipments by air or sea.
• DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.
• At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities.
• We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
• Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries.
• DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.
• Explore careers with us: DHL Careers.

Equal Opportunity

• DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.