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About the Role

We are seeking a Licenced Customs Broker to join our Customs Department at our Matraville (Sydney) Station. This role is crucial for managing the end-to-end customs clearance process and ensuring compliance with Australian Customs regulations.

Responsibilities

• Manage the end-to-end customs clearance process, ensuring all shipments comply with Australian Customs regulations.
• Verify all required documentation, classify, and process customs entries, and ensure shipments meet all regulatory requirements.
• Provide excellent customer service, handle, and resolve incidents (e.g., escalations, disputes) appropriately with the customer.
• Stay up to date with changes in customs and trade laws, including tariffs, classifications, and compliance requirements.
• Advise customers on any relevant trade and compliance issues.
• Ensure customs declarations are submitted accurately and on time.
• Achieve related metrics and key performance indicators.
• Ensure all activities are conducted in line with relevant trade compliance legislation.
• Ensure that all licenses and accreditations are always up to date (including but not limited to DAFF accreditation and Brokers License, ensuring the completion of all professional development requirements).

Requirements

• Minimum 2 years of experience in lodging Australian Customs in Ocean and Air Freight.
• Demonstrate core behavioural dimensions to be successful.
• Drive success through focusing on and utilising strengths in a relentless pursuit of results.
• Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

Skills

• Customs clearance
• Australian Customs regulations
• Documentation verification
• Customs entry classification
• Customer service
• Incident resolution
• Trade law
• Compliance requirements
• Trade and compliance advisory
• DAFF accreditation
• Brokers License

Location

• Matraville (Sydney)

Work Type

• Hybrid working options available after successful onboarding

Experience Level

• Minimum 2 years experience

Benefits

• Competitive compensation packages
• Programs, services and benefits that bring the best to their personal lives
• Focus on wellbeing with annual fitness subsidy

About the Company

• The leading global brand in the logistics industry.
• Offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe.
• Connecting people and businesses securely and reliably, enabling global sustainable trade flows.
• Specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail.
• Decisively positioned as “The logistics company for the world.”
• Consistently voted as a great place to work.