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About the Role
The Field Service Engineer / Service Technician provides on-site troubleshooting and repair of equipment, customer support, and training on state-of-the-art products from stand-alone machines to highly flexible automated systems at customer facilities.
Responsibilities
- Troubleshooting and repair of equipment
- Customer training on equipment
- On-site modifications to equipment
- Submission of clear and detailed reports documenting work performed, open points, and closed points in a timely manner
- Maintain professional appearance and achieve good customer feedback
- Adherence to SOPs and implementation of new procedures
Requirements
- Mechanical devices - such as conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc.
- Electrical devices - such as PLC’s, Communication Systems, Servo Motors and Controllers.
- PC communications - serial and parallel communication, Ethernet, static/dynamic addressing.
- A 2-year degree in mechanical or electrical technology or equivalent work experience in the field
- Military experience or practical work experience in a similar field will be considered
- Excellent listener, assertive, persistent, and persuasive
- Strong interpersonal and written/verbal communication skills
- Ability to thrive in a high-energy and fast-paced work environment
- Adaptable and able to think on your feet
- Strong organizational skills and follow through
- Fluent in PC use as a development and communications tool
- MS Office/Excel/Word skills required
- Advanced knowledge in mechanical devices: conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc.
- Advanced knowledge in electrical devices: Servo Motors, Controllers, relays, breakers, troubleshooting
- Advanced knowledge in PC Communications: Serial and parallel communication, Ethernet, static/dynamic addressing.
- Strong mathematical skills, including Algebra and Trigonometry
- Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Fluent in Windows, Excel, and Word
- Ability to recognize and evaluate technical issues and limitations
- Ability to define and manage expectations
- Ability to make sound decisions and actions
- Competency with Digital Multi-meters
- Ability to read and understand electrical schematics
- Sound mechanical aptitude
- Ability to use common hand tools and read mechanical drawings
- Ability to apply common sense understanding to carry out detailed and involved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Candidate must have the ability to lift 75 lbs. without restrictions
- Walking distances, transporting tools through the Customer's location is required
- Climbing steps and ladders, working in areas offering tight access is frequently required
- Must possess or be able to obtain a valid passport
- Must possess a valid driver's license
- Must pass a motor vehicle record check
- Must have unrestricted ability to obtain rental vehicles
Skills
- Mechanical troubleshooting
- Electrical troubleshooting
- PLC
- Communication Systems
- Servo Motors and Controllers
- Serial and parallel communication
- Ethernet
- Static/dynamic addressing
- MS Office
- Excel
- Word
- Digital Multi-meters
- Reading electrical schematics
- Reading mechanical drawings
- Algebra
- Trigonometry
Location
- Toronto, Canada
Work Type
- On-site
- Field Service
Experience Level
- 2-year degree or equivalent work experience
- Military experience considered
- Practical work experience considered
Education Level
- 2-year degree in mechanical or electrical technology
About the Company
- Salvagnini America provides state-of-the-art products from stand-alone machines to highly flexible automated systems.