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About the Role
Ace Mart Restaurant Supply is seeking a Customer Service & Sales Associate who thrives in a fast-paced, customer-focused environment. This role is crucial for supporting chefs, restaurateurs, and foodservice professionals by providing product guidance and building lasting relationships. It's a people-first, solution-oriented position at the forefront of the foodservice industry.
Responsibilities
- Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset—whether in person, by phone, or via email.
- Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
- Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
- Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions—not just products.
- Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
- Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
- Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
- Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.
Requirements
- A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
- Sales Savvy: Confident recommending and selling products that fit customer needs.
- Strong Communication: Clear, professional communication in person, by phone, and through email.
- Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
- Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
Skills
- Customer service
- Sales
- Communication
- Time management
- Product knowledge
Location
- In-person
Work Type
- Hourly
- Full-time
Experience Level
- Entry level
Education Level
- High school diploma or equivalent preferred
Benefits
- Sundays off
- Employee discounts
- Hands-on training and mentorship
- Paid time off (vacation and sick leave)
- Medical, dental, vision, and life insurance after 60 days
- Matching 401k program
About the Company
- Ace Mart Restaurant Supply is a key player in powering the foodservice industry.
- The company is dedicated to creating a haven for food enthusiasts.
Equal Opportunity
- Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.