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About the Role
Lead and shape the future of global VAT compliance and reporting as a Director within RSM UK's Global VAT Compliance & Reporting (GVCR) team. This high-impact leadership role involves driving operational excellence, scaling delivery capability, enhancing client experience, and influencing the future direction of managed compliance services in a complex international tax and regulatory landscape.
Responsibilities
- Lead the Project Management function, setting strategic direction, operating model, and delivery standards for global compliance engagements.
- Take ownership of the successful delivery of complex, multi-jurisdictional VAT compliance and e-invoicing projects.
- Track and report client deadlines to ensure on-time delivery and premium service.
- Drive operational excellence by identifying opportunities for process improvement, scalability, automation, governance, and client experience enhancement.
- Serve as the primary point of contact for new client engagements and escalation point for team issues.
- Oversee the onboarding and implementation of new clients, managing risk, resources, and stakeholder alignment.
- Coordinate internal teams for efficient and effective handling of new client engagements.
- Act as the senior escalation point for delivery, operational, and client-related matters, proactively managing risk.
- Oversee financial management, including cost management, billing procedures, and monthly reporting.
- Own commercial performance across client accounts, including budgeting, profitability, utilization, forecasting, and recovery management.
- Act as a liaison between the department and other business units within RSM to enhance collaboration.
- Build and maintain strong senior client relationships, acting as a trusted advisor.
- Lead, mentor, and develop high-performing project management teams, fostering a culture of accountability and continuous improvement.
- Support business growth initiatives by contributing to proposals, client pitches, and service development.
- Drive consistency and governance across project delivery methodologies, reporting frameworks, KPIs, and service quality standards.
- Champion innovation and continuous improvement, including the adoption of technology-enabled solutions and automation.
Requirements
- Significant Project Management experience (10+ years).
- Experience working within the professional services sector.
- Line management experience.
- Significant experience leading complex project or programme management functions within tax compliance, professional services, financial services, or a related international environment.
- Strong commercial acumen with experience managing financial performance, operational metrics, and client profitability.
- Proven ability to manage large-scale, cross-border client engagements with multiple stakeholders and competing priorities.
- Effective time management and prioritization, deadline-driven.
- Proactive approach to identifying work and potential issues, self-motivated to resolve and suggest improvements.
- Excellent communication skills, both written and verbal, with the ability to liaise with clients and colleagues at all levels.
- Ability to tailor communication approach depending on individual and context.
- Working knowledge of Excel is essential.
- Ability to work closely and collaborate with peers to achieve common goals.
- Flexibility and adaptability to deliver upon changing priorities and requirements.
Skills
- Project Management
- VAT Compliance
- E-invoicing
- Reporting
- Operational Excellence
- Client Relationship Management
- Stakeholder Management
- Team Leadership
- Mentoring
- Commercial Acumen
- Financial Management
- Risk Management
- Process Improvement
- Automation
- Governance
- Excel
- Communication
Location
- UK
Work Type
- Hybrid
- Flexible working
Experience Level
- Director
- 10+ years Project Management experience
Benefits
- Hybrid and Flexible working
- 28 Days Holiday (with the option of purchasing additional days)
- Lifestyle, Health, and Wellbeing benefits
- Financial wellbeing benefits
- Financial tools
- Electric car scheme
- Access to a virtual GP
- Access to a suite of 300+ courses on demand
About the Company
- RSM is one of the world's largest networks of audit, tax and consulting firms, delivering big ideas and premium service to help middle-market businesses thrive.
- RSM is a fast-growing firm with clear ambitions to become the premium adviser to the middle market, globally.
- Our vision touches everything we do, motivating and inspiring us to become better every day.
Equal Opportunity
- At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work.
- We aim to achieve the same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs.
- Diverse teams bring a broader range of ideas and insights to work.
- We're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.