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About the Role

As a Sales Manager, you will have total ownership of the sales experience within your store, playing a critical role in achieving company objectives. You will lead, coach, and develop a team of high-performing direct reports, fostering a customer-centric environment while serving as a steward of the Saks Fifth Avenue brand.

Responsibilities

• Actively recruit and onboard new hires to build a talent bench.
• Train and develop top talent by setting clear goals and identifying growth opportunities.
• Foster an environment of accountability by enforcing policies and procedures.
• Evaluate and calibrate performance, providing consistent feedback and coaching.
• Develop direct reports to build their personal brand as fashion authorities.
• Drive education initiatives focused on product knowledge, client events, and selling techniques.
• Promote a positive environment of achievement and recognition.
• Resolve work-related conflicts and empower the team to solve customer problems.
• Oversee scheduling based on business needs and promotional calendars.
• Encourage team collaboration and open feedback.
• Model exceptional service and client relationship building.
• Execute client development initiatives and collaborate with marketing, vendors, and merchants.
• Use data-driven methods to identify patterns in client spend and increase wallet share.
• Leverage social media, referrals, and networking to acquire new clients.
• Drive sales growth through the development of client advisors.
• Manage team execution and anticipate risks to maintain operational excellence.
• Analyze customer behaviors and industry trends to adjust strategies.
• Support audit compliance for department and stockroom controls.
• Champion change initiatives and share best practices with the team.

Requirements

• Relevant experience leading a team with direct reports.
• Proven track record of managing a selling and operations workforce and achieving business results.
• Proficiency in clienteling tools, social media for selling, and Google Workspace.
• History of building, leading, motivating, and coaching teams.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Ability to stand, bend, climb stairs, and lift up to 10 pounds.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.

Skills

• Team leadership and coaching
• Clienteling and relationship management
• Data analysis and critical thinking
• Strategic planning
• Performance management
• Social media and digital selling
• Conflict resolution
• Luxury retail sales

Work Type

• Full-time

Education Level

• 4-year degree preferred

Salary/Compensations

• $67,832 - $84,790

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• Voluntary benefits including critical illness, hospital, and accident insurance
• Employee discount

About the Company

• Saks Fifth Avenue is a leading destination for luxury fashion established in 1924.
• The company focuses on a digital customer experience combined with a network of physical locations.
• Saks Fifth Avenue is part of the Saks Global portfolio of luxury retail brands and real estate assets.

Equal Opportunity

• Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
• Saks.com is an equal opportunity employer that celebrates diversity and is committed to an inclusive environment.