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About the Role

Teal is an advanced IT services company assisting small- to medium-sized organizations in strategically leveraging their technology. The Systems Engineer will possess excellent technical, troubleshooting, communication, and customer service skills, with a proactive and eager-to-learn attitude. This role involves utilizing modern AI-driven tools to enhance documentation, streamline troubleshooting, and improve overall service delivery.

Responsibilities

Support clients as a member of a high-touch team, both on client sites and from the office.
Design, implement, manage, and service client networks and critical systems with a Cloud First mentality.
Resolve escalated issues from Tier II Support and provide technical mentorship.
Implement, troubleshoot, and resolve various technologies and systems including Microsoft Azure, Hyper-V, Server Virtualization, Microsoft 365 Intune, Conditional Access, Compliance Policies, Microsoft Server versions, Active Directory Group Policies, Security, Microsoft O365 and M365, TCP-IP Networking, Backup and Disaster Recovery Solutions, Cisco ASA and Meraki Firewalls, VPNs, Security Solutions, and Systems Management Tools.
Utilize AI-based productivity and engineering tools, such as Thread, for ticket review, documentation, scripting assistance, diagnostics, and creation of standardized procedures.
Research and document processes to support ongoing projects.
Write and organize documentation.

Requirements

Minimum 5 years of paid experience in a similar role, experience in an MSP environment preferred.
Highly responsive.
Excellent oral and written communication skills; high level of written communication required.
Ability to document work and maintain accurate records.
Resourceful and able to figure things out.
Demonstrated technical skillset and experience.
Ability to create documentation when needed.
Ability to successfully pass a background check.
Team player with a positive attitude.
Excellent customer service skills and a “can do” attitude.
High attention to detail.
Maintain a professional appearance, demeanor, and team-oriented behavior.
Punctual, dependable, goal-oriented, and able to receive constructive coaching.
Reliable transportation.
Must be comfortable adopting and using AI-powered tools as part of daily workflow, including AI-assisted troubleshooting and documentation.

Skills

Microsoft Azure
Hyper-V
Server Virtualization
Microsoft 365 Intune
Conditional Access
Compliance Policies
Microsoft Server 2019, 2016, 2012
Active Directory Group Policies
Security
Microsoft O365 and M365
TCP-IP Networking
Backup and Disaster Recovery Solutions
Cisco ASA and Meraki Firewalls
VPNs
Systems Management Tools
AI-based productivity and engineering tools (e.g., Thread)
MSP tools (e.g., ConnectWise, Office365/M365, Azure/AWS, Datto)

Location

Minneapolis, MN
NOVA / DC Metro area (client sites)
Dumfries, VA (office)

Work Type

Full-time
Onsite

Experience Level

Minimum 5 years of experience

Education Level

Bachelor’s degree in a related discipline or equivalent experience
Technical certifications from Microsoft, Cisco, VMware, Dell highly desirable

Benefits

Competitive salary and performance-based incentives.
Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
Ongoing professional development and training opportunities.
Collaborative and supportive work environment.
Opportunity to work with cutting-edge technologies and gain hands-on experience.

About the Company

TechGen and Aligned Technology Solutions merged in 2023 to form Teal, a premier Managed IT Service Provider.
Teal assists small- to medium-sized organizations in strategically leveraging their technology.
With roots dating back to 2000, Teal differentiates itself through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge.
Employees are empowered to explore creativity, pursue passions, and achieve personal growth.
Teal is committed to fostering an environment that promotes diversity, equity, and inclusivity.

Equal Opportunity

TEAL IS AN EQUAL OPPORTUNITY EMPLOYER