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About the Role

The Director of Implementation will own the end-to-end implementation of The Machine, Code & Theory's AI orchestration platform, within customer and agency environments. This role involves scoping engagements, leading deployment, integrating with existing tooling, and driving adoption to achieve measurable outcomes. You will lead a team of implementation engineers and solution architects, acting as the crucial link between the platform's capabilities and customer needs.

Responsibilities

Own end-to-end implementation of the Machine across customer and agency environments, from technical scoping through deployment, integration, and adoption
Write code daily as part of the implementation process
Stand up and lead a team of implementation engineers and solution architects
Set delivery standards and be accountable for the quality and pace of every engagement
Translate customer requirements into deployment plans
Work closely with the platform engineering team to surface gaps and prioritize integrations
Feed real-world needs back into the roadmap
Design integrations against customer tools such as Figma, Slack, Teams, Adobe, and performance dashboards
Drive adoption post-go-live by defining success metrics and steering teams toward them
Provide enablement, instrumentation, and follow-through to ensure successful adoption
Partner across engineering, account, and customer stakeholders
Coordinate reporting lines and expectations to ensure a cohesive delivery effort

Requirements

A track record of leading technical implementations or professional-services delivery for a software or platform product, ideally in environments with demanding enterprise customers
Strong technical fluency across cloud, integrations, and APIs
Ability to architect a deployment and debug an integration
Experience earning the trust of engineers
Fantastic verbal communication and presentation skills
Experience owning customer relationships through delivery, including difficult conversations about scope, timelines, and tradeoffs
People leadership experience, including in matrixed or cross-functional structures
A bias toward adoption and outcomes
Conviction about what separates a deployed tool from one a team actually uses
Comfort leveraging AI-enabled development tools and workflows to accelerate engineering, automation, debugging, and operational tasks
Experience orchestrating multi-step AI or agent-driven workflows
Experience selecting appropriate models, tools, and execution patterns for different use cases
Strong judgment reviewing and hardening AI-assisted output for security, scalability, maintainability, and architectural fit
Experience building or maintaining prompts, evaluation frameworks, documentation, or operational context systems
Familiarity with automated evaluation and feedback loops for AI-enabled systems and workflows

Skills

Cloud
Integrations
APIs
AI-enabled development tools
AI orchestration
Prompt engineering
AI evaluation frameworks
AI operational context systems
AI feedback loops

Location

North America
South America
Europe
Asia

Work Type

Full-time

Experience Level

Director
Senior

Salary/Compensations

$150,000 – $225,000

About the Company

Code and Theory is a digital-first creative agency founded in 2001, operating at the intersection of creativity and technology.
The company solves consumer and business problems and helps establish new capabilities for clients.
Code and Theory has a global client roster of Fortune 100 companies and startups.
The agency has teams distributed across North America, South America, Europe, and Asia.
The Code and Theory global network includes agencies such as Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
The company works across various categories including tech, CPG, financial services, travel & hospitality, government, education, media, and publishing.
Key clients include Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network comprises nearly 2,000 people, with a 50/50 split between engineers and creative talent.
The company seeks smart, driven, and forward-thinking individuals.