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About the Role

The Plaza, a Fairmont Managed hotel, is seeking a Front Office Manager to assist the Front Office department in all aspects, ensuring service standards are met and providing managerial support for various front office areas. This role requires a passion for guest service and the ability to maintain high standards of excellence and sophistication.

Responsibilities

• Assist the Front Office in all aspects of the department and ensure service standards are followed
• Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Requirements

• Minimum of 1 year previous proven supervisory experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Ability to work independently and prioritize responsibilities

Skills

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Fluency in English
• Knowledge of Micros-Fidelio Property Management System an asset
• Should possess or seek certification in basic first aid
• Strong guest service orientation and training skills background required
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Location

• New York City

Work Type

• Permanent
• Full-Time

Experience Level

• Supervisory

Education Level

• Degree or Diploma in Hospitality Management is an asset

Salary/Compensations

• $83,000 - $85,000 per annum

About the Company

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
• Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.