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About the Role

The Training & Learning Coordinator supports agency-wide workforce development efforts by coordinating training operations, maintaining learning systems, and ensuring the effective delivery of onboarding and professional development initiatives. This role plays a key part in ensuring training processes are organized, efficient, and aligned with organizational needs, working closely with HR, Compliance, and Program Leadership.

Responsibilities

Coordinate logistics for in-person and virtual trainings, including scheduling, materials preparation, and facilitator support.
Maintain and manage the agency-wide training calendar to ensure consistency and accessibility.
Ensure training materials, attendance tracking, and documentation processes are organized and standardized.
Support the implementation of leadership development and specialized training initiatives.
Administer and maintain the Learning Management System (Relias), including assigning trainings and monitoring completion.
Track training compliance and generate regular reports on participation and completion rates.
Identify gaps in training completion and follow up with programs and staff as needed.
Support the development and organization of structured learning pathways by role.
Coordinate New Hire Orientation logistics and ensure onboarding processes run smoothly.
Track onboarding training completion and provide updates to HR and leadership.
Maintain accurate, audit-ready training records in alignment with agency and funder requirements.
Compile and analyze training data to identify trends and support continuous improvement efforts.
Assist with post-training evaluations and feedback collection.
Collaborate with HR, Compliance, and Program Leadership to support agency-wide training needs.
Support department initiatives and projects under the direction of the Director of Training & Learning.
Perform other job-related duties as assigned.

Requirements

Bachelor’s degree required.
Minimum of 3 years of experience in training coordination or workforce development.
Experience managing or supporting a Learning Management System (e.g., Relias) required.
Strong organizational and project coordination skills.
Ability to manage multiple priorities, deadlines, and stakeholders.
Strong written communication and reporting skills.
Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
Detail-oriented with strong accountability and follow-through.
Ability to work collaboratively across departments.
Experience in human services, nonprofit, or social services settings.
Familiarity with compliance-driven training environments.
Experience supporting onboarding or staff development programs.

Skills

Training coordination
Workforce development
Learning Management System administration
Organizational skills
Project coordination
Microsoft Office Suite
Excel
PowerPoint
Written communication
Reporting

Location

New York, NY

Work Type

Full-time
Office setting
Occasional travel

Experience Level

Minimum of 3 years of experience

Education Level

Bachelor’s degree

About the Company

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
Lantern was recognized as a Top 2025 Workplace by City & State New York.

Equal Opportunity

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
Lantern Community Services values the diversity of our clients, staff, Board of Directors, and partners.
By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.