Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Front Desk Agent / Concierge plays a vital role in bringing the mission of The Abbey Inn & Spa to life by serving as a primary point of contact for guests. This role ensures a seamless and memorable guest experience from arrival through departure by combining efficient front desk operations with personalized concierge services.
Responsibilities
- Greet guests with genuine warmth and professionalism upon arrival
- Perform check-in and check-out procedures accurately and efficiently
- Handle reservations, room assignments, and guest inquiries
- Resolve guest concerns promptly, ensuring a positive and memorable stay
- Communicate effectively with housekeeping, maintenance, and management
- Operate hotel systems including PMS, POS, and all other required hotel platforms, ensuring accuracy in guest accounts, billing, and reservations
- Provide personalized recommendations for dining, entertainment, and local attractions
- Arrange reservations, transportation, and special services
- Assist with guest requests and special arrangements
- Maintain knowledge of local area and events
- Coordinate with vendors and service providers
Requirements
- Previous hospitality, front desk, or guest service experience preferred
- Familiarity with hotel Property Management Systems (PMS), Point of Sale (POS), and related hospitality platforms preferred; ability to learn new systems required
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Ability to stand for extended periods and lift luggage as needed
- Flexible availability, including weekends and holidays
- Ability to stand and walk for extended periods throughout the shift
- Ability to push, pull, and lift luggage and other guest items
- Ability to lift and carry up to 50 lbs independently
Skills
- Genuine hospitality
- Attention to detail
- Intuitive service
- Professionalism
- Communication skills
- Interpersonal skills
- Multitasking
- Calm under pressure
Location
- New York
Work Type
- Part-time
Experience Level
- Preferred previous hospitality, front desk, or guest service experience
About the Company
- Nestled above the Hudson River, The Abbey Inn & Spa is a boutique luxury escape offering history, sophistication, and serenity.
- As part of the Meyer Jabara Hotels portfolio, we are committed to delivering deeply personal service and exceptional destination-driven experiences.
- Every interaction reflects the warmth, professionalism, and elevated standards of our historic property while embodying Meyer Jabara Hotels' values of empowerment, accountability, and excellence.
- Team members are expected to embody Meyer Jabara Hotels' J Quality Behaviors: Joy, Jump, Join, by demonstrating genuine hospitality, proactive service, and strong teamwork in every guest and colleague interaction.