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About the Role

Industry Consultants (Customer Front) redefine the value/experience demanded by customers (consumers, corporate clients, and employees) and are a core consulting group that drives transformation from the customer's perspective to achieve sustainable business growth. Projects involve collaboration not only within the Song division but also with diverse talent and service lines across Accenture, supporting transformation in the front stage of customer experience delivery, as well as the back stage, including data, technology, organization, and employee experience.

Responsibilities

Redefine corporate purpose/mission and clarify target customer value/brand, estimate market size.
Design target consumer experience and develop multi-channel communication plans.
Plan and conceptualize services/products that create new experiences and empathy, not limited to existing businesses.
Reform operating models including processes, data, technology, organization, and employees.
Drive process reform, human resource/organizational change, data utilization/infrastructure strategy, customer front technology transformation, and governance reform including resource allocation to support front stage experiences.
Promote change management for diverse stakeholders, including employees, which are key to transformation execution.

Requirements

Experience or knowledge in consumer goods, services, travel, life sciences, distribution, retail, automotive, or industrial machinery industries.
Experience in strategy consulting, business consulting, or technology consulting.
Experience in corporate planning, business planning, business development, service planning, marketing strategy, sales planning, or customer service.
Experience in technology strategy, system implementation, DX promotion, IT consulting, or PMO/support roles.

Skills

Logical thinking
Critical thinking
Slide writing
Presentation skills
Sensitivity and understanding of the latest technology and service trends, such as generative AI

Location

Japan

Work Type

Full-time

Experience Level

Professional

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Bring your incredible skills and join our global team of innovators.
We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.
With us, you’ll continue to learn and grow so you can advance in your career.
Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.
Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.

Equal Opportunity

We do not discriminate on the basis of age, race, color, religion, sex, national origin, ancestry, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other reason protected by applicable law.
Our rich diversity makes us more innovative, competitive, and creative, and helps us better serve our clients and communities.