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About the Role

We are searching for a Director, Product Analytics and Insights to establish and lead our product analytics function from the ground up, shaping how product investment decisions are made across the business. You will define the KPI framework, analytics strategy, instrumentation approach, and self-service capabilities to enable data-driven decisions. Leveraging Pendo as the core analytics platform, you'll uncover user behavior, identify friction points, and deliver actionable insights that influence roadmap priorities and product outcomes. This is a highly visible role with regular exposure to executive leadership and an opportunity to reimagine product analytics through AI.

Responsibilities

Build and lead the product analytics function, establishing the strategy, KPI framework, instrumentation standards, and self-service analytics capabilities that drive data-informed product decisions.
Partner with Product leadership to influence roadmap and investment priorities, translating user behavior, adoption trends, workflow analytics, and customer feedback into actionable recommendations.
Own and optimize the product analytics ecosystem, leveraging Pendo and other analytics tools to design instrumentation, manage product telemetry, and deliver scalable insights across multiple products.
Develop self-service dashboards and reporting solutions that empower Product Managers and leaders to monitor adoption, measure outcomes, and make evidence-based decisions independently.
Embed measurement into the product development lifecycle, defining analytics and telemetry requirements for new features and releases to ensure success can be accurately tracked from launch.
Analyze product performance and identify growth opportunities, proactively surfacing adoption challenges, user friction points, and emerging trends while measuring customer value, engagement, and business impact.
Lead cross-functional analytics initiatives and team development, partnering with Engineering, Data, Go-to-Market, and Executive leaders to connect product outcomes to business results, advance AI-powered analytics capabilities, and build a high-performing analytics team over time.

Requirements

8+ years in product analytics (or 3+ years in product/product analytics and 5+ years in business intelligence or data science roles), with at least 5 years in a leadership capacity
Track record building high-performing product analytics teams with demonstrable impact on company strategy
Deep, hands-on expertise with Pendo. You should be able to design tagging strategies, build guides, configure funnels, and architect Pendo at scale across multiple products
Strong working knowledge of SQL and BigQuery.
Proficiency in Tableau for visualization and storytelling.
Familiarity with data prep tools like Alteryx is a plus
You need to speak the language well enough to write instrumentation specs, discuss event models and schemas, and partner with data platform teams on pipeline decisions
Experience building self-serve analytics capabilities for product teams, not just producing reports on request
A genuine orientation toward product strategy. You see analytics as an input to what we build, not just a measure of what we built
B2B SaaS experience, ideally in a complex, multi-product environment
You've built AI-powered analytics workflows, agents, or projects that moved past experimentation into real use and impact, and you're energized by the idea of pushing what's possible
Experience building a product analytics function from scratch rather than inheriting one
Comfort working alongside commercial and engineering analytics teams and translating product metrics into language those audiences care about
Experience in insurance, financial services, or other vertical software (not required, but you'll ramp faster)
Prior experience within a Product Operations function or embedded with a product organization

Skills

Pendo
SQL
BigQuery
Tableau
Alteryx

Location

United States

Work Type

Remote

Experience Level

Director
Leadership

Education Level

Candidates without a degree are encouraged to apply

Salary/Compensations

$164,000 - $190,000 USD

Benefits

Medical, Dental, and Vision Coverage
Holiday and Vacation Time
Health & Wellness Days
A Bonus Day for Your Birthday

About the Company

Transforming the insurance industry is ambitious. We’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible.
Learn more about the people behind our products at https://www1. એપ્લિકેશન systems.com/en-us/about-us/jobs/

Equal Opportunity

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.