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About the Role
A prominent UHNW family seeks a sophisticated, tech-savvy, and legally compliant bilingual House Manager to oversee daily operations, financial administration, and staff management of their premium estate in the United Kingdom. This role requires bridging communication between Chinese-speaking Principals and a multi-cultural domestic team, vendors, and authorities, with a focus on digital-first operations, SOPs, and compliance.
Responsibilities
- Oversee domestic payroll, National Insurance contributions, and tax filings.
- Ensure 100% compliance with UK Employment Law, including drafting and executing employment contracts and NDAs.
- Manage estate bills, supplier contracts, and council taxes.
- Implement monthly meter-reading protocols to eliminate estimated billing errors.
- Audit household operational expenditures and review service level agreements.
- Restructure housekeeping, nanny, and culinary teams into a modern Two-Week Rota Cover System.
- Ensure adequate out-of-hours, evening, and Sunday coverage.
- Break down internal silos and communication barriers within staff.
- Establish clear organizational hierarchies and daily duties.
- Introduce centralized, shared digital calendars and scheduling tools for staff visibility.
- Hold concise daily briefing sessions with department heads.
- Implement and maintain asset-tracking applications for inventory management.
- Transition to automated replenishment for household goods and supplies.
- Translate complex UK legal, financial, and administrative data into visual, bilingual dashboards.
- Act as the primary point of contact for the Principals, handling lifestyle requests with discretion and confidentiality.
Requirements
- Native-level or fully bilingual fluency in English and Chinese (Mandarin and/or Cantonese), both written and spoken.
- Ability to communicate complex UK administrative and legal matters in simple, respectful Chinese.
- Minimum 5–8 years of proven experience running fully-staffed UHNW estates or boutique luxury hotels within the United Kingdom.
- Experience managing a multi-child (school-aged) household is highly advantageous.
- Solid, practical understanding of UK Employment Law, HMRC regulations for domestic staff, health & safety compliance, and UK utility management.
- Expert proficiency in modern property management software, collaborative digital tools, and inventory management applications.
- Assertive yet empathetic leadership style.
- Proven ability to unite fragmented teams, resolve workplace conflicts, and command authority while maintaining a service-oriented mindset.
Skills
- Bilingual (English/Chinese)
- Tech-savvy
- Legal compliance
- Financial administration
- Staff management
- Digital operations
- Standard Operating Procedures (SOPs)
- UK Employment Law
- HMRC regulations
- Property management software
- Collaborative digital tools
- Inventory management applications
- Leadership
- Communication
- Discretion
- Emotional intelligence
- Confidentiality
Location
- United Kingdom
Work Type
- Full-time
Experience Level
- 5-8 years
Salary/Compensations
- Highly competitive and negotiable, commensurate with elite experience and bilingual market premium.
Benefits
- Discretionary performance bonus
- Comprehensive UK private health insurance
- Standard statutory pension