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About the Role

Lead complex, enterprise-wide customer programs focused on digital and AI-driven change within the insurance industry. Partner with C-suite stakeholders and Sapiens leadership to drive delivery excellence, accelerate customer value, and ensure measurable business outcomes.

Responsibilities

• Own end-to-end program delivery, including initiation, planning, execution, and closure, ensuring delivery on time, within scope, and within budget.
• Define, track, and manage program milestones with clear definitions of done and agreed exit criteria.
• Manage program risks and dependencies, identifying, assessing, and mitigating them before they become issues.
• Develop and maintain a deep understanding of the customer’s business, including P&L drivers, operating models, competitive pressures, and regulatory environments.
• Orchestrate cross-functional teams, including Sapiens employees, offshore resources, SI partners, and customer teams.
• Lead and develop delivery teams, managing the full talent lifecycle.
• Drive AI-native execution models, leveraging AI tools for status tracking, risk summarization, reporting, and other program management functions.
• Partner with Customer Success to manage the Customer Value Journey and ensure customer health.
• Identify upsell and cross-sell opportunities during delivery and convert insights into pipeline opportunities.
• Ensure delivery milestones align with commercial billing triggers.
• Manage program financials, including budget ownership, forecasting, and cost-to-serve awareness.

Requirements

• 15–18 years of experience leading complex enterprise software programs.
• At least 5 years in senior delivery leadership.
• Proven track record managing multi-workstream programs in insurance or financial technology environments.
• Demonstrated expertise in milestone-based delivery governance, including exit criteria design, scope control, change order management, and delivery framework design at enterprise scale.
• Experience leading global cross-functional teams in a matrixed environment.
• Practical comfort directing AI tools across program management functions, evaluating AI-generated outputs, and operating an AI-native delivery model.
• Excellent communication and stakeholder management skills, including running steering committees and presenting to senior leadership.
• Comfortable managing difficult conversations with clarity.
• Experience with Scaled Agile (SAFe), hybrid delivery models, and SaaS implementation programs is preferred.
• PMP, PgMP, or PRINCE2 certification is advantageous.
• Relevant technical or business post-graduate qualifications are a plus.

Skills

• Insurance domain knowledge (Life & Pension, Property & Casualty, or equivalent specialty lines)
• Familiarity with Policy Administration Systems and the insurance technology landscape
• AI transformation experience
• Program financial management
• Stakeholder management
• Communication
• Scaled Agile (SAFe)
• Hybrid delivery models
• SaaS implementation

Experience Level

• 15-18 years of experience
• 5 years in senior delivery leadership

Education Level

• Post-graduate qualifications

About the Company

• Sapiens is transforming the insurance industry through digital and AI-driven change.