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About the Role

The Universal Music Group Rights Product & Services Team designs, develops, delivers, maintains, and supports technical solutions for managing contracts and rights related to repertoire. This role involves collaborating with international teams to deliver innovative solutions and support best practices. The team is currently completing a legacy system replacement and has future projects including integrations with Royalties and AI-assisted contract capture.

Responsibilities

Develop a sound knowledge of the business domain across the Rights applications.
Produce business models in the form of data and process models.
Document and agree business requirements with end users and other stakeholders.
Develop detailed definitions of the requirements with narratives, user stories, process flows and wire frames, as appropriate.
Liaise with the Design team to architect the solutions to these business needs.
Collaborate with the Build team to functionally design the solution.
Work with user communities to ensure complete understanding of proposed solutions and obtain sign-off.
Provide analysis support during the technical delivery process.
Plan and be involved with system testing.
Develop User Acceptance Test plans and manage the UAT process.
Define the implementation approach and manage the business change to ensure adoption of the developed solution.
Design & document appropriate migration/cutover strategies.
Triage tickets to form up application service packs.
Train users in the use of applications and facilitate application roll-outs.
Ongoing support of the systems/applications, including issue investigations and user queries.

Requirements

A proven technical background in application development, including systems design.
Excellent communication skills, written and verbal.
Excellent requirements gathering skills and proven experience writing technical specs including high level design, process, data and technical operations.
Strong data analysis skills, including the ability to write SQL queries.
Experience with Oracle, SQLServer or PostgreSQL.
A customer focused approach to work with stakeholder management skills and the ability to interact with all levels of the business.
Highly motivated, proactive self-starter, able to organise own workload and priorities to meet deadlines.
Presentation skills.
Experience working on multiple integrated systems in an international environment.
Experience with systems migrations.
Ability to pick up new systems and tasks quickly.

Skills

SQL
Oracle
SQLServer
PostgreSQL
Stakeholder management
Presentation skills
Systems migrations
Music industry knowledge (rights domain preferred)
Internal Universal systems knowledge preferred
Digital supply chain methodology knowledge preferred
JSON knowledge
Issue logging and management tools (e.g. JIRA) knowledge
AGILE methodology knowledge
AI tools (e.g. ChatGPT, Microsoft Copilot, Gemini, Codex) experience
SOX compliance (IT controls) and SOX audits experience
Running small training courses experience

Location

Global

Work Type

Full-time

Experience Level

Technical background in application development
Systems design experience
Requirements gathering experience
Data analysis experience
Stakeholder management experience
Experience working on multiple integrated systems
Experience with systems migrations

Benefits

Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)

About the Company

Universal Music Group is the world’s leading music company and the home for music’s greatest artists, innovators and entrepreneurs.
Universal Music UK is the UK’s leading music-based entertainment company that shapes culture through the power of artistry.
We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.

Equal Opportunity

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities.
We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.