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About the Role
This role sits at the center of operations, compliance, and third-party platform management for the casino. The individual will own incident resolution, coordinate between teams and vendors, manage compliance activities, and leverage automation to improve efficiency and problem-solving.
Responsibilities
- Investigate and resolve escalated casino incidents, managing issues from triage through resolution
- Coordinate across internal teams and external vendors to drive issues to resolution and keep stakeholders informed
- Manage compliance activities across active jurisdictions, including regulatory requests, documentation, vendor obligations, and player protection requirements
- Use AI and scripting to automate repetitive tasks and improve team efficiency
- Identify and escalate third-party platform issues, communicating clearly with internal and external stakeholders
- Create and maintain internal tools, runbooks, and documentation to support consistent operations
- Contribute to and improve the team's knowledge base, enabling faster and more effective problem-solving
Requirements
- Experience in iGaming, casino operations, live operations, or another compliance-heavy industry
- A track record of managing complex incidents across multiple teams and vendors, keeping things organized under pressure
- Some hands-on experience with scripting or automation, Python, SQL, or similar; deep expertise isn’t required but a genuine comfort level with technical tools is
- Genuine interest in applying AI tools to operational and compliance problems
- Familiarity with Atlassian Jira and Confluence for issue tracking and documentation
- Exceptional written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders
- Core hours are daytime, with periodic on-call weekend coverage for live incident response
- A high curiosity mindset and drive to continuously improve the systems and processes around you
Skills
- Scripting
- Automation
- Python
- SQL
- AI tools
- Atlassian Jira
- Confluence
Location
- Remote
Work Type
- Hybrid
- Remote
Salary/Compensations
- Competitive pay
Benefits
- Competitive benefits
- Flexible vacation allowance
About the Company
- Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world.
- We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers.
- We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
- Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality.
- We’re taking that foundation of success and bringing it to the digital space.
Equal Opportunity
- We want to celebrate you being you (we are an equal opportunity employer).