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About the Role

The Global Services Cross-Platform Team is seeking a Security Technical Account Manager to support customers with Project Lightwell. This role involves providing expert-level support and mentorship to enterprise customers, building strong relationships with stakeholders, and acting as a primary contact for major incidents.

Responsibilities

• Liaise with Red Hat Product Security and partners on behalf of customers.
• Provide guidance on general and industry-specific security paradigms.
• Offer analytical support for security monitoring and findings in RH software.
• Provide analytical support for security impacts from planned RH software changes.
• Offer timely diagnostic and remediation advice for security concerns.
• Mentor security and operations staff on security attributes and best practices for RH software.
• Facilitate customer use of the Project Lightwell clearinghouse for scanning, triage, patching, and backporting.
• Collaborate with Red Hat Consulting to accelerate the software development lifecycle and OS patching.
• Manage and grow customer relationships through attentive, relationship-based support.
• Build trust with customers and serve as their advocate within Red Hat.
• Perform technical reviews and share knowledge to prevent issues.
• Understand customers’ technical infrastructures, environments, hardware, and offerings.
• Create customer engagement plans and maintain documentation on customer environments.
• Support enterprise customers implementing automated and containerized cloud application platform solutions.
• Perform initial or secondary investigations and respond to support requests.
• Partner closely with Red Hat's engineering, product management, and technical support teams to resolve issues.
• Contribute to the Red Hat knowledge base and share best practices.
• Participate in internal projects and initiatives, serving as a subject-matter expert and mentor.
• Deliver key portfolio updates and assist customers with upgrades.
• Manage customer use cases and maintain case documentation.
• Engage with Red Hat's solutions engineering teams to develop solution patterns.
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience.
• Handle complex problems innovatively.
• Serve as a subject matter expert on Security and the Red Hat portfolio.

Requirements

• Associates' or Bachelor's degree or higher in computer science or a technical discipline.
• Red Hat Certified: RHCE (RHCA preferred).
• Security Certification (CISSP, CCSP, CompTIA Security +, (ISC)² Certified in Cybersecurity (CC), Certified Ethical Hacker) preferred.
• Demonstrated track record of working in a strategic advisory role to senior IT and business executives.
• Applied knowledge and experience working in agile, scrum, and DevOps teams.
• 10+ years of experience in a security role, customer support, development, engineering, or quality assurance (QA) organization.
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support.
• Outstanding written and verbal communication skills; ability to convey complex information clearly and concisely.
• Competent comprehension of enterprise architecture and strategic business drivers.
• Ability to manage multiple issues and projects with a focus on detail.
• Application development and release engineering experience/knowledge.
• Great understanding of continuous integration (CI) and continuous delivery (CD) concepts.
• Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, and Ansible.
• Aptitude to learn new technologies quickly, including container orchestration, container registries, container build strategies, and microservices on container platforms.
• Willingness to travel to customer locations if required.
• Ability to travel internationally.
• Executive presence and communication skills in both English and Japanese.
• Must have the ability to work without a need for current or future visa sponsorship.

Skills

• Security
• Application Development practices (Java/Python/JavaScript)
• Red Hat Enterprise ecosystem (RHEL, Satellite, Ansible automation)
• Collaboration skills
• Open-source software
• Red Hat Enterprise Linux (RHEL)
• Red Hat’s technology portfolio
• Developer
• Consultant
• Solutions Architect
• English
• Japanese

Location

• Tokyo, Japan

Work Type

• Hybrid

Experience Level

• 10+ years of experience

Education Level

• Associates' or Bachelor's degree or higher in computer science or a technical discipline

About the Company

• Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
• Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.
• We're a leader in open source because of our open and inclusive environment.
• We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
• We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge.
• At Red Hat, our commitment to open source extends beyond technology into virtually everything we do.
• We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role.
• Some of the most knowledgeable and passionate people in the technology industry work here.
• Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Equal Opportunity

• Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.
• When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation.
• Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.
• We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
• Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.
• We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
• Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.