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About the Role

The Global Services Cross-Platform Team is seeking a Security Technical Account Manager to support customers with Project Lightwell. This role involves providing expert-level support, building strong customer relationships, and acting as a liaison between customers and Red Hat's internal teams.

Responsibilities

• Liaise with Red Hat Product Security and partners on behalf of customers.
• Liaise between customers’ operations and their security teams, and provide guidance on both general and industry-specific security paradigms.
• Provide analytical support for routine, proactive security monitoring and any findings in any RH software that arise.
• Provide analytical support for security impacts deriving from planned changes to any RH software on critical, sensitive systems, and timely diagnostic and remediation advice for ongoing security concerns affecting any RH software.
• Mentor security and operations staff regarding security attributes and security best practices for any RH software.
• Facilitate customer use of the Project Lightwell clearinghouse to coordinate scanning, triage, patching, and backporting.
• Collaborate with Red Hat Consulting to provide guidance on accelerating the software development lifecycle and OS patching at scale to maintain a trusted software supply chain.
• Manage and grow customer relationships by delivering attentive, relationship-based support.
• Build a sense of trust with customers and serve as their advocate within Red Hat.
• Perform technical reviews and share knowledge to identify and prevent issues.
• Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings.
• Create customer engagement plans and keep documentation on customer environments up to date.
• Support enterprise customers implementing automated and containerized cloud application platform solutions.
• Perform initial or secondary investigations and respond to online and phone support requests.
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve.
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues.
• Participate in internal projects and initiatives, and serve as a subject-matter expert and mentor for specific technical or process areas.
• Deliver key portfolio updates and help our customers successfully implement upgrades.
• Manage customer use cases and maintain clear and concise case documentation.
• Engage with Red Hat's solutions engineering teams to help develop solution patterns based on customer engagements and personal experience to guide platform adoption.
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success.
• Handle tough problems in an innovative way.
• Serve as a subject matter expert on Security and the Red Hat portfolio.

Requirements

• Associates' or Bachelor's degree or higher in computer science or a technical discipline.
• Red Hat Certified: RHCE (RHCA preferred).
• Security Certification (CISSP, CCSP, CompTIA Security +, (ISC)² Certified in Cybersecurity (CC), Certified Ethical Hacker) preferred.
• Demonstrated track record of working in a strategic advisory role to senior IT and business executives.
• Applied knowledge and experience working in agile, scrum, and DevOps teams.
• 10+ years of experience working in a security role, customer support, development, engineering, or quality assurance (QA) organization.
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support.
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely.
• Competent comprehension of enterprise architecture and strategic business drivers.
• Ability to manage multiple issues and projects with a focus on detail.
• Application development and release engineering experience/knowledge.
• Great understanding of continuous integration (CI) and continuous delivery (CD) concepts.
• Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, and Ansible.
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms.
• Willingness to travel to customer locations if required.
• Ability to travel internationally.
• Executive presence and communication skills in both English and Japanese.
• Must have the ability to work without a need for current or future visa sponsorship.

Skills

• Security
• Application Development practices (Java/Python/JavaScript)
• Red Hat Enterprise ecosystem (RHEL, Satellite, Ansible automation)
• Open-source software
• Red Hat Enterprise Linux (RHEL)
• Red Hat’s technology portfolio
• English
• Japanese

Location

• Tokyo, Japan

Work Type

• Hybrid

Experience Level

• 10+ years of experience working in a security role, customer support, development, engineering, or quality assurance (QA) organization.

Education Level

• Associates' or Bachelor's degree or higher in computer science or a technical discipline
• Red Hat Certified: RHCE (RHCA preferred)
• Security Certification (CISSP, CCSP, CompTIA Security +, (ISC)² Certified in Cybersecurity (CC), Certified Ethical Hacker) preferred

About the Company

• Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
• Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.
• We're a leader in open source because of our open and inclusive environment.
• We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
• We are the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes.
• We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge.
• At Red Hat, our commitment to open source extends beyond technology into virtually everything we do.
• We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role.
• It’s what makes us who we are.
• Some of the most knowledgeable and passionate people in the technology industry work here.
• Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Equal Opportunity

• Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.
• When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation.
• Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.
• We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
• Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.
• We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
• Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies.
• We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
• Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.
• If you need assistance completing our online job application, email application-assistance@redhat.com.
• General inquiries, such as those regarding the status of a job application, will not receive a reply.