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About the Role

As an Account Manager, you will own and lead strategic member relationships, managing a complex book of business with a focus on member success, retention, and long-term account growth. You will provide high-level operational, consultative, and relationship leadership to ensure members maximize value from their partnership, driving renewals and expansion.

Responsibilities

• Develop and execute comprehensive sales, service, and member engagement strategies
• Lead and oversee the full member lifecycle, including high-impact member calls
• Serve as the primary owner of senior-level account management discussions
• Deliver exceptional service and proactive guidance to support renewals and sales
• Manage and prioritize inbound member requests
• Analyze and consolidate background information for member interactions
• Perform CRM data analysis to support account strategy and forecasting
• Maintain accurate and up-to-date account and contact information in the CRM
• Act as a subject-matter expert on company offerings
• Mentor and model best practices in member engagement and goal attainment

Requirements

• University degree
• 3+ years of progressive experience in Account Management, Member Services, or Client Relationship Management
• Proven record of renewal and revenue growth
• Experience in IT research, advisory, or professional services industry preferred
• Demonstrated experience working collaboratively within cross-functional teams

Skills

• Strategic and critical thinking
• Member-centric communication
• Planning and organization
• Time management
• Goal orientation
• Active listening

Experience Level

• 3+ years of progressive experience

Education Level

• University degree

Benefits

• Financial support for professional development and continuous learning

About the Company

• Delivers impartial, highly relevant IT research to empower CIOs and IT leaders
• Supports over 30,000 professionals globally
• Growth-oriented, entrepreneurial culture
• Consistent year-on-year growth

Equal Opportunity

• Equal opportunity employer committed to diversity and inclusion
• Do not discriminate on the basis of any legally protected status or characteristic
• Accommodations available throughout the recruitment and hiring process upon request