Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Become a core part of On’s Direct-to-Consumer (DTC) team and co-lead On’s flagship community store in Tokyo. You will be responsible for the store’s overall performance and delivering exceptional customer service, overseeing all store operations from inventory management to IT systems, customer flows, and product training, as well as internal team responsibilities.

Responsibilities

• Continuously embody and communicate On's values and brand philosophy.
• Act as the in-store troubleshooting expert for On's store systems.
• Support staff planning and recruiting of Store Advisors.
• Oversee inventory management and Back-of-House processes.
• Provide input to the Merchandise and sales planning team.
• Oversee Front-of-House operations and service level.
• Support implementation of learning and development programs for the store team.
• Offer direct feedback and support to Store Advisors and provide input for performance reviews.
• Create an inclusive workplace culture.
• Support monitoring of store key performance indicators.

Requirements

• 5+ years of experience in a retail setting.
• 2+ years in a management role at a customer-focused, operationally excellent retailer.
• Ability to confidently lead a team, oversee operations, sell product and drive financial performance.
• Inventory management experience.
• Entrepreneurial spirit with exceptional organizational skills.
• Ability to proactively anticipate future store needs.
• Ability to read, write and speak business level English.

Location

• Tokyo

Work Type

• Direct-to-Consumer (DTC)

Experience Level

• 2+ years in a management role
• 5+ years of experience in a retail setting

About the Company

• On is a place that is centered around growth and progress.
• We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate.
• Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

Equal Opportunity

• On is an Equal Opportunity Employer.
• We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.