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About the Role

Customer Experience Representatives (CXR) supporting the Therapeutic department receive calls and emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders for Botox Therapeutic businesses. CXRs serve as first-line representatives responsible for handling inbound/outbound call and email inquiries, processing transactions, and acting as subject matter experts. Representatives process orders and resolve issues that may prevent orders from shipping, fostering customer base growth through positive interactions and strong relationships.

Responsibilities

Manage 50-100 call and email interactions per day including inbound and outbound calls and emails.
Resolve product orders and updates, delivery statuses, and other call inquiries.
Utilize critical thinking skills to resolve inquiries and meet service levels.
Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow-up.
Deliver an excellent customer experience while acting in a professional and courteous manner.

Requirements

2-4 years of Customer Service experience, preferably in a Contact Center environment.
Experience working with MS Office.
Attention to detail and ability to multitask.
Effective communication skills.

Skills

SAP experience preferred.
CRM experience preferred.
Salesforce experience preferred.
Business Systems experience preferred.
Medical Device experience strongly preferred.
Pharmaceutical experience strongly preferred.

Experience Level

2-4 years

Education Level

Associate Degree
High School Diploma and equivalent relevant experience

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Eligible to participate in short-term incentive programs

About the Company

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
For more information, visit https://global.allerganaesthetics.com/.
Follow Allergan Aesthetics on LinkedIn.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html