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About the Role
This is a varied 6-month internship role spanning ecommerce fulfilment, customer service, and front-of-house reception. It offers an excellent opportunity to gain broad commercial experience in a fast-paced environment, ensuring customers receive a seamless experience and acting as the face of the business for visitors.
Responsibilities
- Maintain high levels of customer satisfaction and brand reputation.
- Respond to customer enquiries via email, phone and social media.
- Support order tracking, delivery queries and post-purchase support.
- Assist with returns, exchanges and order issue resolution.
- Keep up to date with product knowledge and attend training sessions.
- Propose ways to improve customer relations.
- Liaise and communicate with the warehouse to resolve order discrepancies.
- Pick, pack and dispatch ecommerce orders accurately and efficiently.
- Work effectively with the Stock Control team to update stock records and ensure stock integrity.
- Neatly package all customer orders in line with DSM guidelines.
- Ensure all paperwork is up to date and accurate.
- Answer main office phone and provide support or connect callers to the correct destination.
- Provide reception cover by greeting visitors, answering the main office phone and directing enquiries appropriately.
- Take delivery of post and packages and distribute to the recipient.
- Perform any other general ad hoc duties or office assistance as required.
Requirements
- A highly motivated, confident and competent individual.
- A self-starter able to set the standard by their own professionalism.
- Good timekeeping skills essential.
- Articulate and eloquent with good listening skills.
- Good organisational skills, strives for a high level of accuracy with strong follow up skills.
- Interest in Ecommerce, retail and customer experience, with a willingness to learn about our products and industry.
- Previous experience in retail, customer service or Ecommerce is advantageous but not essential.
- Comfortable learning new systems and technology.
- Strong attention to detail and commitment to accuracy.
- Positive, proactive approach to problem solving.
- Ability to work independently and as part of a team.
- Comfortable spending the working week in a stockroom fulfilment environment.
- Able to undertake light physical duties associated with order picking and packing.
Skills
- Ecommerce fulfilment
- Customer service
- Front-of-house reception
- Email communication
- Phone communication
- Social media communication
- Order tracking
- Returns processing
- Exchange processing
- Stock management
- Inventory accuracy
- International shipping
- Customs documentation
- Ecommerce systems
- Customer service platforms
- Problem solving
- Teamwork
- Attention to detail
Location
- Onsite
Work Type
- Internship
- Full-time
Experience Level
- Intern
Benefits
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.
- Up to 60% employee discount.
- 50% discount on all Rose Bakery food and drink.
- Access to Retail Trust, our Employee Assistance Programme.
- 24/7 access to our VirtualGP service.
- Cyclescheme and Eyecare Vouchers.
About the Company
- We celebrate the diversity of our workforce, which makes us unique, creative, and connected.
Equal Opportunity
- As an equal opportunity employer, we ensure fair treatment for all candidates and employees.
- We welcome people from all walks of life and strive to make everyone feel they belong.
- We regularly review our recruitment and onboarding processes to be as inclusive as possible.
- We respect everyone’s stories and celebrate our differences.