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About the Role

The Claims Automation Developer will support key claims activities within the Underwriting and Claims Solutions team in Australia. This role involves developing and implementing an underwriting and claims proposition aligned with client needs and the company's strategic focus, as well as assisting with the management of insurance and partner clients.

Responsibilities

• Support the implementation of automated claims solutions in ANZ by working closely with PL Re, UnderwriteMe and client teams.
• Contribute across key phases of delivery, including requirements gathering, workshops, testing, training and implementation readiness.
• Act as PL Re’s claims and insurance subject matter expert within the project team, providing practical input on implementation decisions and claims rules.
• Liaise with relevant stakeholders to support coordinated delivery and effective client transition.
• Support the translation of agreed claims requirements into practical rules and ruleset changes for client implementations.
• Review and refine claims rules to ensure they are workable, aligned to client requirements and consistent with implementation objectives.
• Develop working knowledge of rules configuration in The Engine to support effective rules review, testing and issue resolution.
• Document rule decisions, assumptions and learnings to support implementation governance and internal capability uplift.
• Play an active role in developing innovative claims solutions for key PMF clients, fostering a client-focused culture.
• Collaborate with Strategic Analytics, UnderwriteMe, Pricing and Client Solutions with a Partnership Team mentality to produce desired outcomes.
• Contribute to market strategy by supporting key marketing, business development, and pricing activities, including the use of UnderwriteMe data.
• Maintain a strong knowledge of broader PL Re reinsurance claims solutions, and contribute to relevant client opportunities.
• Support client engagement, training and knowledge transfer across PL Re’s broader reinsurance solutions activity, including but not limited to CRE implementations.
• Provide practical support to help clients adopt and use underwriting and claims solutions effectively, and maintain a positive client experience.

Requirements

• Proven experience working in a life and disability claims environment within an Australian insurance or reinsurance business, including experience at a senior level where relevant.
• Demonstrated Australian market experience is essential, including familiarity with Australian life insurance products, claims practices and industry requirements.
• Experience handling major Australian life insurance products, including Life cover, Total and Permanent Disablement, Critical Illness and Income Protection.
• Detailed understanding of Australian life insurance business, claims processes, and regulatory requirements, including LICOP.
• Strong analytical skills and interest in systems and technology.
• High proficiency in Microsoft Word, Excel and Outlook, or similar business tools.

Skills

• Technical skills for the role and an appreciation of current issues affecting the life insurance and reinsurance industry.
• Strong interest and aptitude in technology, automation and/or AI.
• Strong communication skills.
• Ability to work effectively in a team.
• Strong problem identification and solution development capability.
• Proven analytical skills.
• Takes responsibility for the quality, completeness and accuracy of work.
• Shows initiative, flexibility and resourcefulness.
• Critically evaluates and challenges current work practices.
• Able to manage challenging deadlines and prioritise effectively.
• Provides accurate and timely updates on work status and escalates issues appropriately.
• Participates actively in meetings and communicates with confidence.
• Committed team member who shares information, knowledge and experience openly.
• Communicates in a clear and practical manner, both verbally and in writing.

Location

• Australia

Work Type

• Full-time

Experience Level

• Senior level experience where relevant

Education Level

• Certificate IV in Life Insurance (or equivalent industry experience)
• Degree qualified preferred

Benefits

• 20+5 days of annual leave with option to buy more days
• Fertility leave
• Generous enhanced parental leave
• The Company’s Group Salary Continuance Insurance (SCI)/Income Protection (IP) provides you with a continued salary, through monthly Benefit payments, in order to protect your standard of living should you be unable to work due to long term illness, injury or partial/total disability
• Subsidized gym membership
• Access to Employee Assistance Program
• Time off for volunteering
• Charitable matching of employee donations

About the Company

• Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step.
• We work hard and thrive on achievement, but we also know how to have fun and relax too.
• We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.
• Providing employees with a healthy work-life balance is very important to our culture.
• We have a wide range of employee benefits and we host regular social activities and well being initiatives.
• We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.
• Pacific Life Re Values
• At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace.
• Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible.
• Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand.
• Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda.
• With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.

Equal Opportunity

• We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities.
• We support all employees to thrive and achieve their fullest potential.
• As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities.
• Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.