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About the Role

We are seeking a Customer Service Officer to handle customer inquiries, process change requests and orders accurately and efficiently, and resolve order entry issues.

Responsibilities

• Handle customer inquiries.
• Process customer change requests with accuracy.
• Process customer orders accurately and timely by reviewing customer purchase orders for accuracy, freight terms, pricing, etc.
• Research and resolve order entry issues such as pricing, order alerts, holds, and other issues per customer requests, ensuring timely booking in the ERP system.
• Support customer RMA and other assigned tasks.

Location

• Tokyo, Japan

Work Type

• Full time