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About the Role

This role involves quality assurance and customer support for research instruments, reagents, and medical devices. You will handle customer complaints, investigate product issues, and collaborate with internal departments to ensure product quality and customer satisfaction. This is a key position contributing to scientific advancement and customer support in various fields.

Responsibilities

• Handle customer complaints, evaluations, and investigations for research instruments, reagents, medical devices, and in-vitro diagnostic reagents.
• Investigate product defects with overseas manufacturing sites, request root cause analysis, and confirm corrective actions.
• Coordinate with domestic departments (Sales, Technical Support, Marketing, Regulatory Affairs) and provide customer reports.
• Review and issue investigation reports to customers.
• Provide chemical and technical explanations and handle quality-related inquiries.
• Manage regulatory compliance for medical devices and in-vitro diagnostic reagents.

Requirements

• Graduate degree in a science field (e.g., Pharmacy, Chemistry, Biology, Microbiology, Engineering).
• Knowledge of and experience with handling various research instruments, analytical reagents, or products from other companies.
• Experience using IT systems such as SAP, TrackWise, and SFDC.
• Business-level English proficiency (reading technical documents, email, and conference calls).
• Native-level Japanese proficiency.

Skills

• Quality Assurance
• Customer Support
• Complaint Handling
• Root Cause Analysis
• Regulatory Compliance
• SAP
• TrackWise
• SFDC
• Technical Documentation Review
• Communication

Location

• Mita Headquarters

Work Type

• Hybrid
• Standard Work Schedule (Mon-Fri)

Experience Level

• Staff Level (Band 1-5)
• 3+ years of quality assurance experience in medical devices or in-vitro diagnostics (preferred)
• Team leader or team management experience (not necessarily people management) (preferred)
• Basic knowledge of ISO (preferred)

Education Level

• Graduate degree in a science field

Benefits

• Remote work system utilization
• Internal and external training opportunities

About the Company

• Thermo Fisher Scientific Inc. is a global leader in serving science, headquartered in Waltham, Massachusetts, with 125,000 employees worldwide and annual revenue exceeding $40 billion.
• The company's mission is to enable customers to make the world healthier, cleaner, and safer.
• Thermo Fisher Scientific brands include Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
• The company supports customers in various fields including life sciences research, analytical challenges, laboratory productivity, diagnostics, and life-changing therapies.
• The Japanese entity is Thermo Fisher Scientific - JP.

Equal Opportunity

• Thermo Fisher Scientific is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
• Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.