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About the Role

The Commercial Site Partner serves as the Digital & Tech point of contact for Haleon’s Sydney Commercial Site, supporting the ANZ business. This role ensures commercial teams are equipped with stable, effective, and well-supported technology solutions to perform at their best. The role focuses on technology enablement, incident resolution, demand coordination, and solution implementation, ensuring all technology tools operate efficiently and issues are resolved promptly.

Responsibilities

Act as the primary Digital & Tech contact for the ANZ Business.
Support commercial teams by addressing technology needs, requirements, and issues related to digital tools and platforms.
Ensure continuity, stability, and proper usage of commercial technology solutions.
Coordinate the intake, prioritization, and resolution of requests with Digital & Tech regional/global teams.
Track progress and ensure timely resolution of incidents, enhancements, and minor projects.
Support the local deployment and rollout of Digital & Tech initiatives impacting the commercial organization.
Coordinate testing, user support, and post-implementation stabilization.
Promote correct usage and adoption of tools through enablement and guidance.
Work closely with Sales, Marketing, Trade, Commercial Excellence, and Customer Development teams on operational technology topics.
Act as a liaison between the Commercial Site and Digital & Tech regional and global teams.
Coordinate with external vendors and technology partners when required.
Ensure that all solutions and requests comply with Digital & Tech standards, security, data privacy, and governance requirements.
Escalate risks, incidents, or systemic issues as needed.
Support documentation, reporting, and basic performance tracking of commercial technology services.

Requirements

Bachelor’s degree in engineering, Information Systems, Technology, Business, or related fields.
Previous experience in Technology, IT Support, Digital Enablement, or IT Business Support roles.
Experience working in multinational, matrix organizations.
Strong ability to work with both technical and non-technical stakeholders.
Must have Australian work rights.

Skills

ServiceNow
Network support
O365 support
Managed services
End-user computing
Copilot support
Audio-visual meeting room technologies
Familiarity with commercial digital tools (e.g., CRM, sales tools, reporting platforms) is highly desirable.

Location

Sydney

Work Type

Hybrid working

Education Level

Bachelor’s degree

Benefits

An additional 5 wellness/ leave days per year
Health and Wellbeing benefits and programs

About the Company

Haleon is a purpose-driven, world-class consumer company putting everyday health in the hands of millions.
Our trusted portfolio of brands includes Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum®.
We have a clear purpose: to deliver better everyday health with humanity.
We are driven by our agile, performance-focused culture.

Equal Opportunity

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day.
It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.
It’s important to us that Haleon is a place where all our employees feel they truly belong.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting.
We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.