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About the Role
As a Casual Sales Assistant, your mission is to provide exceptional customer service that creates a memorable shopping experience and a lasting positive connection to our brand. A Sales Assistant at JD is energetic, genuine and customer-focused, offering personalised assistance to our customers who have come seeking the best products and biggest brands.
Responsibilities
- Act as a brand ambassador, always showing positivity and professionalism
- Gain and maintain up to date product knowledge to best assist our customers
- Provide personalised 1:1 customer service
- Assist customers with all queries and process sales
- Work in collaboration with the wider Management and store team to achieve KPI’s and targets
- Support wider team with ad hoc tasks, including VM set up, store cleanliness and presentation etc.
- Escalate any customer complaints to management
- Consistently complete any mandatory training relevant to product, policy & procedure etc
Requirements
- Customer service experience within retail, hospitality or like industry
- Ability to provide excellent service and go above & beyond
- Passionate about sports fashion or has a knowledge of key brands
- A positive can-do attitude and ability to work as a team
- Thrives in a fast paced, ever-changing environment
- Enthusiastic to overcome challenges and learn new skills
- Strong communication skills, someone who thrives through engagement with customers and team work
- Ability to multi-task
- Flexibility to work across various shifts, including weekends and holidays, based on store needs
- Consent to complete a VEVO Check in order to verify working rights where required
Skills
- Customer service
- Product knowledge
- Sales processing
- Teamwork
- Communication skills
- Multi-tasking
Location
- Australia
- New Zealand
Work Type
- Casual
- Full-time
Experience Level
- Entry Level
Benefits
- Training and development opportunities
- Opportunity to progress across all areas of the business
- Attractive staff discount (also for friends and family)
- Access to Employee Assistance Program & Mental Health champions
- One month paid parental leave for full-time employees
About the Company
- Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.
- Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.
- With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.
- In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores.
- We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.
- Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.
- Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.
- We’re seeking energetic, focused, and passionate individuals to join our team.
Equal Opportunity
- JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.